Your new bill

For premises in England fitted with a water meter, often referred to as ‘metered’ or ‘measured’ supplies.

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Choose the corresponding part of your bill

Scroll down to find the corresponding part of your bill

1. Customer reference and invoice number

Customer reference and invoice number image

Your customer reference number is your unique 7 to 10-digit number, sometimes called your ‘billing reference number’. You’ll need this if you’d like to discuss your account with us. 

Your invoice number is sometimes called your ‘bill number’. This is a unique number which identifies the particular bill that you’re looking at. We’ll ask for this number if you contact us with a specific query or issue relating to this bill.

2. Supply point ID (SPID)

Supply point ID (SPID) image

You’ll have one or more Supply Point IDs, sometimes referred to as a SPIDs, listed on your bill – one for each water and/or waste water connection that you have. A SPID is the unique identifier for your connection to the water or waste water network and helps us to locate your premises.

3. Discharge point

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This is the unique reference given to the point at which you discharge trade effluent into the sewer network.

4. Billing period

Billing period image

This is the period of time that this bill relates to. It might help to check this initially if you think your bill is too high or too low as your bill may relate to a longer or shorter period of time than you were expecting.

5. Your account summary

Your account summary  image

This section shows a summary of the balances, payments and charges that have been considered to produce your bill. 

Your account summary takes your previous balance from the beginning of the billing period and subtracts any payments received during the same billing period. This then results in the ‘balance brought forward’ amount. The detail of how your charges have been calculated is broken down over the following pages.

6. Your charges this period

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This section shows all of your charges for the current billing period. More details can be found on page two of your bill.

7. Your final balance

Your final balance  image

This is a total of your ‘balance brought forward’ amount combined with the total charges from the current billing period.

Your final balance is the total amount that you need to pay for this billing period. It’s easy to pay using one of the payment options noted on your bill. If you have any concerns about making payments, please contact our credit management team on 0330 123 2002 – we’re here to help.

If your account is in credit, you don’t need to do anything. We’ll use this credit balance to cover future charges. Alternatively, you can request a refund of your credit balance by getting in touch with us using the contact details at the top of your bill.

8. Our latest news and updates

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We use this box to inform you of any important messages, news or updates. This might include, for example, information on changes to your charges or seasonal water efficiency advice. 

9. Your water-related carbon consumption

Your water-related carbon consumption image

Every litre of water that you use, and every litre of waste water that goes down your drain, needs to be treated and transported to make it safe and available. Energy is used for each and every part of this process, so we encourage all of our customers to try to keep their water use to a minimum. 

The information in this box shows an estimate of the carbon dioxide (CO2) that would be released into the atmosphere each year as a result of the water you’ve used and the waste water that you’ve generated.

10. Ways to pay

Ways to pay image

Here you’ll find various ways to pay your bill. 

Did you know that Direct Debit is the quickest and easiest way to pay your bill and you can spread your costs across the year? Alternatively, you can pay your bills online via our simple payment form or by logging on to or registering for your My Business Stream account. For a full list of ways to pay, visit business-stream.co.uk/ways-to-pay.

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Choose the corresponding part of your bill

Scroll down to find the corresponding part of your bill

1. Fixed water charges

Fixed water charges image

Your fixed water charges are made up of a set daily rate. We multiply this set daily rate by the number of days in the billing period to provide a total. These charges cover the maintenance of external pipes and pumps that supply water and remove waste water from your premises. The rate you’re charged is determined by your premises location (or water wholesaler region) and the size of your water connection – larger diameter pipes pay a higher rate.

Your yearly (annual) fee is listed on the left for your reference. 

The number of ‘units’ you’re being charged for is equal to the number of days in the billing period. The daily rate (the amount you’re charged each day) is shown in pence. You can find a full list of all your charges here.

These two figures combine to give the total charge for the billing period, which is shown along with the VAT code. Z (Zero) is a zero rate of VAT, S (Standard) is the standard rate of 20%. If there is more than one row in this section, this is because you have more than one water meter.

2. Volumetric water charges

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This is a variable charge for the amount of water you've used, as recorded by your water meter. The rate you’re charged can vary based on your location and your water consumption. You can find a full list of all of your charges here.
 

3. Fixed waste water charges

Fixed waste water charges image

Your fixed waste water charges are made up of a set daily rate. We multiply this set daily rate by the number of days in the billing period to provide a total. This is a fee for the upkeep of external pipes and pumps that remove waste water from your premises. 

The rate you’re charged is determined by your premises location (or water wholesaler region) and the size of your connection to the network – larger diameter pipes pay a higher rate. You can find a full list of all of your charges here.

4. Surface water drainage

Surface water drainage image

This is a fee for the cost of collecting and treating rain water which goes in to the public water and sewerage system from your premises.

The rate that you’re charged is based on the surface area of your premises. You can find a full list of all of your charges here.

If you believe the surface area of your property is recorded incorrectly then it’s possible to challenge this with your water wholesaler. We’re able to raise this challenge on your behalf with your wholesaler, who will review any evidence you can provide. If you believe your charges are inaccurate, tell us via our general enquiry form and we’ll get back to you as soon as possible.

5. Fixed charges

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​​​​​​Your fixed trade effluent charges are made up of a set daily rate. We multiply this set daily rate by the number of days in the billing period to provide a total.

This is a fee for the upkeep of external pipes and pumps that remove trade effluent from your premises.

6. Discharge point

Discharge point image

This is the unique reference given to the point at which you discharge trade effluent into the sewer network.

7. Billing period

Billing period image

​​​​​​This is the period of time that this bill relates to. It might help to initially check the date if you think your bill is too high or too low as your bill may relate to a longer or shorter period of time than you were expecting.

8. Volume discharged

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​​​​​​This is the volume of water and/or trade effluent discharged from your premises and is calculated by subtracting any allowances you may have from either the total volume of water used and/or from your trade effluent output.

9. Operating charges

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​​​​​​This is a volumetric charge which is calculated according to the nature, composition and volume of the effluent discharged from your premises. You can find out more about how your trade effluent charges are calculated here.

10. VAT

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Most of our services are zero rated (Z) but some are standard rate (S) or outside scope (O). For more information about which businesses pay VAT, and what to do if you think you’re being incorrectly charged, visit our VAT information page.

11. Total charges this period

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Your total charges for this billing period will be displayed here.