Water Market

Since April 2017, all businesses in England can now choose their water retailer.

What’s the difference?

At the centre of the change is the separation of wholesale and retail activities.
Wholesalers look after:
  • the pipes and instructure
  • your water supply
  • removal and treatment of waste water
Retailers look after:
  • sending out your bill
  • answering your questions
  • reading your meter
  • helping when you move premises

Learn more about the deregulation of the water market


The economic regulator for the water sector.

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Consumer Council for Water

Independent representation for all business and household water consumers in England and Wales.

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