Get in Touch

Coronavirus: a message for our customers and details about how we can help. Click to visit our information and FAQ page.

We’re here to help

If you’d like to get in touch with us, there are a number of ways you can reach us when it’s convenient for you.

Call 0345 1 24 24 20

We’re here Monday to Friday (8am to 6pm)


You can get in touch through our query forms here. Simply pick the appropriate form, fill in your details and choose how you’d like us to respond.


Business Stream
PO Box 1255


If you have an emergency, such as no water, changes to the taste or colour of your water or sewer flooding. You can contact your wholesaler Yorkshire Water directly on 0333 414 9040.

Press and media enquiries for journalists only

For urgent press and media enquiries please call our PR agency, Weber Shandwick on 0131 556 6649. For other press requests please email