Information about your consolidated bills

If you currently receive a single bill for multiple sites, your billing schedule may change temporarily over the coming months.

What's changing?

Currently, all of your service charges are presented on one simple bill and this won’t change but to assist in the smooth transfer of your account to our new billing system, we may be required to temporarily alter the timing of your January and/or February bills. This will allow us to ensure that our billing operations, and the accuracy of your account, remain seamless as we switch between the two systems.

While the timing of your consolidated bill within the month may change, you'll still receive a bill each month and the overall amount you pay will remain the same.

Direct Debit

Direct Debit

If you currently pay by Direct Debit at the beginning of each month, you may experience a delay in your payment being taken during February as we transition your data across to our new billing system.

Trade effluent

Trade effluent

Your trade effluent charges are being rolled into the same bill as your other water and waste water charges, making everything easier to manage.

Introducing your new bill

Introducing your new bill

In this section you'll find an overview of each element of your new bill and answers to lots of frequently asked questions including what’s changing on your bill and how you pay it.

About us

About us

Since taking over your water services in 2019, it’s been our priority to ensure that you receive the same outstanding customer service that you’re used to - but it doesn’t stop there.