Information about your trade effluent bill
To make your bills easier to manage, we’ll soon be moving your trade effluent charges onto the same bill as your other water and/or waste water charges.
You currently receive your trade effluent charges on a separate bill to your water and/or waste water services but you’ll soon receive one simple bill covering all of your charges together – making managing your business water effortless.
If you currently pay by Direct Debit at the beginning of each month, you may experience a delay in your payment being taken during February as we transition your data across to our new billing system.
If you currently receive a single bill for multiple sites, you might experience a slightly different billing schedule over the coming months.
Introducing your new bill
In this section you'll find an overview of each element of your new bill and answers to lots of frequently asked questions including what’s changing on your bill and how you pay it.
Since taking over your water services in 2019, it’s been our priority to ensure that you receive the same outstanding customer service that you’re used to - but it doesn’t stop there.