Useful information

Our tariffs and charges

Our tariffs and charges

View our charges for 2021/22 at a glance document.

View the full list of charges.

Governance and compliance

Governance and compliance

We always want to make sure that we're doing the right thing by our customers and colleagues. It's important to us that we're open and transparent as an organisation, and that's why we publish these policies relating to how we're governed and comply to regulations.

Our complaints process

Our complaints process

Our service is award-winning and we work hard to get it right for you. But if you’re unhappy with the service we’ve provided then you’ll find more information here about how to contact us. We'll always take your feedback onboard and work with you to resolve any issues as quickly as possible.

Our terms & conditions

Our terms & conditions

You can find out more about the terms and conditions of the services we provide here.

The water market

The water market

Since April 2017, all business customers in England can choose who they buy their water from. Find out more about the water market here.