Useful information
Our tariffs and charges
View our charges for 2021/22 at a glance document.
View the full list of charges.
Governance and compliance
We always want to make sure that we're doing the right thing by our customers and colleagues. It's important to us that we're open and transparent as an organisation, and that's why we publish these policies relating to how we're governed and comply to regulations.
Our complaints process
Our service is award-winning and we work hard to get it right for you. But if you’re unhappy with the service we’ve provided then you’ll find more information here about how to contact us. We'll always take your feedback onboard and work with you to resolve any issues as quickly as possible.
Our terms & conditions
You can find out more about the terms and conditions of the services we provide here.
The water market
Since April 2017, all business customers in England can choose who they buy their water from. Find out more about the water market here.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
