Moving property

Moving property can come with lots of stresses, thankfully moving your water bills isn’t one of them. Just be sure to let us know you’re moving and we’ll make it simple and straightforward.

Step one:

When you leave your old premises, take a record of the reading on your water meter.

Step two:

Take a water meter reading when you arrive at your new premises.

Step three:

Call us with your old and new addresses, the water meter readings you’ve recorded (if you have a meter) and name of the new occupiers of your old premises.

Call us on 0345 1 24 24 20 or complete the form below.

If you have any documents or attachments you’d like to send us, please email them to including a note of your customer reference number in the Subject line.