Job description:

Unlock your potential in our Retentions Team

Are you ready to step into a pivotal role in the sales arena? We are on the hunt for a driven B2B Telesales Representative to spearhead our business retention efforts in the dynamic UK non-household water market. If you’re passionate about building relationships and delivering exceptional results, this could be your perfect opportunity!

Join a vibrant and supportive sales team where your contributions truly matter! Enjoy competitive compensation, ample opportunities for personal and professional growth, and the satisfaction of being part of a company that values your input and development.

About the role

This is an exciting opportunity to work within our outbound sales team supporting with customer retention through proactive “save” campaigns and Contract Renewals activities focused on our SME customer base.

You will be responsible for working internal contract referrals based on our target segmentation and proactively managing customer expectations to increase resolution rates.

Customer service is a key component of this role as we ensure that our customers are benefitting from the full range of service benefits our propositions have to offer.

About you

You will be a motivated team player with extensive knowledge and expertise in outbound calling in a business-to-business (B2B) setting, preferably in the mass market for utilities or a related field.

Prior experience working in a hectic sales team will be essential with the ability to identify and effectively progress appropriate business opportunities.

It goes without saying that you’ll be an excellent communicator with the ability to tailor your approach to your audience and be passionate about customer service with a willingness to take ownership and accountability.                                                                                                                                                                                                                              

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

 

• Salary up to £27,825 plus bonus up to 10%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Monday to Friday based in our office within Edinburgh Park.
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

 

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

 

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

 

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 30th June at 5pm.

 

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Desired skills: