About us
We’ve got more experience in business water than anyone else in the industry, but it’s not only our expertise that makes us naturally different.
Trusted by over 300,000 businesses
We were the first retailer to operate in the competitive water market and we’ve been making a positive difference for our customers longer than anyone else. That’s why we’re trusted by businesses big and small from across the UK to provide a seamless service and expert, insight-driven solutions to their water
challenges.
Since 2020, we've saved for our customers...
Over £69million
in discounts and water and energy efficiencies.
5.9billion
litres of water
2.9million kilograms
of CO2 emissions
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we adopt and adhere to the regulator's Customer Code of Practice, as a key part of ourcommitment to deliver an enhanced level of service for our customers. This means you're protected bythe Code of Practice in Scotland and the Customer Protection Code of Practice in England, which bothplace obligations on water retailers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, accounttransfers, billing, complaint handling and dispute resolution. To find out more about how you're protected,you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code ofPractice in England at Ofwat.gov.uk.
We're proud to say we're making a positive difference.
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We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
