About us

Business Stream has been operating since 2008 - longer than any other water supplier. Find out more about who we are and how we help business customers across the UK gain the best possible value from their water use.

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Naturally different

Our rich experience is backed by deep-seated expertise, award-winning customer service and our vision to make a positive difference. These attributes are fundamental to the tangible benefits we deliver to our customers. They also drive our sense of responsibility to the environment, our people and our local communities. Let us introduce you to Business Stream, our vision and the way we support our customers every day in managing one of our most precious natural resources. 

Jo Dow, CEO of Business Stream, sitting beneath the company logo

Jo Dow, CEO of Business Stream

You're in safe hands

It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.​

To support this, we follow the Customer Code of Practice requirements set out by the water industry regulators, and continually work to ensure our processes and customer communications align with those expectations. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water suppliers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.

Two women seated on a sofa chatting while pointing at a laptop screen.