Our rich experience is backed by deep-seated expertise, award-winning customer service and our vision to make a positive difference. These attributes are fundamental to the tangible benefits we deliver to our customers. They also drive our sense of responsibility to the environment, our people and our local communities. Let us introduce you to Business Stream, our vision and the way we support our customers every day in managing one of our most precious natural resources.
Naturally different
Jo Dow, CEO of Business Stream
Who we are
Business Stream is the UK’s most experienced water supplier. Read more about our story, our team and what we stand for.
What we do
We’re the link between business customers and regional wholesalers (water companies). Find out how we can help you lower costs, maximise efficiency and enhance resilience.
Our customer care
Award-winning customer service means timely and accurate bills, reliable support, expert advice and so much more. Here are our commitments to you.
Environmental & social impact
As a responsible business, we’re committed to reducing our environmental impact and supporting our local communities. Here’s how.
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we follow the Customer Code of Practice requirements set out by the water industry regulators, and continually work to ensure our processes and customer communications align with those expectations. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water suppliers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.
Stay informed
View all
Water news
How smart meters will help drive water efficiency across Scotland
Scottish Water is now beginning an accelerated nationwide smart meter roll-out for non-household customers. This roll-out marks a significant step forward in Scotland’s approach to water management and will give businesses the opportunity to understand their water use better.
6 Aug 2026
Water news
What UK businesses need to know about Temporary Use Bans
Following a hot June and prolonged periods of dry weather, some water companies in England have announced Temporary Use Bans. Find out what this might mean for your business and how you can help prevent water restrictions in our latest newsletter.
29 Jul 2026
Water news
Building resilience in a changing water and climate landscape
From record-breaking temperatures to sudden storms, recent weeks have highlighted just how quickly conditions can change. For businesses, resilience starts with understanding water use and planning ahead. The organisations best prepared for the future are already taking steps to manage water more efficiently.
24 Jul 2026