Head of Regulation, Compliance and Legal

Position information:

Location: Lochside Crescent, Edinburgh


Start date: TBC

Salary (range): Negotiable


Job description:

This role offers a competitive rewards package including a discretionary bonus, pension plan, employee discounts and flexible benefits; plus 31 days of annual leave and six bank holidays. We also have a free onsite gym, subsidised restaurant and Costa coffee shop.

Hours: 37 hours per week, Monday to Friday (full time).

About the role

We have an exciting opportunity to progress Business Stream's regulation, compliance and legal agenda, with a new role reporting directly to the Chief Financial Officer.

We're looking for your experience and knowledge to lead on all regulatory, compliance, risk and legal activities for the business, and to ensure that regulatory compliance is promoted and maintained across all departments. You'll be responsible for maintaining the corporate risk management system and providing guidance to the Leadership Team on all legislation, regulation and market rules updates and changes.

You will have on-going responsibilities for influencing the development of the regulatory and market frameworks in England and Scotland and identifying and developing opportunities as a result of regulatory change.


  • Own and manage the relationship with the regulators, seeking to influence the development of the legislative, regulatory and market frameworks.
  • Lead the Business Stream input to the periodic regulatory reviews of retail price constraints, and input to the wholesale price control reviews as required.
  • Respond to relevant regulatory and market consultations and oversee submission of regular and ad hoc requests for information.

Compliance & Risk Management

  • Develop and maintain an Assurance Process to ensure compliance with the Licence Conditions and Codes, the Governance Code, Data Protection and Freedom of Information legislation, providing reporting on compliance to the ELT and the Board.


  • Working with internal legal counsel and utilising outsourced legal support where appropriate provide day-to-day legal support and guidance within the business, across areas such as employment law, data protection, competition law, and debt recovery.

About you

It's essential you'll have knowledge and experience working at a senior level in a regulated environment preferably within Utilities, Government, regulated agencies and industries (e.g. energy, telecoms, etc). A working knowledge of Ofwat and MOSL in England, and WICS and the CMA in Scotland is desirable but not essential. An understanding of the UK political and policy environment, with reference to water and utilities is desirable.

Together with your exceptional writing and interpersonal communication skills, you'll be able to produce high quality written responses to consultations within tight timescales and feel comfortable presenting to the Board and Executive Leadership Team on a regular basis.

You'll be a self-starter, a problem solver with demonstrated conceptual, analytical, and strategic thinking abilities, confident in your approach to taking on new work, and able to manage your time among several competing projects and priorities.

About us

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

As a company, we're forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we're Naturally different.

We're also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for all.

Life at Business Stream is fast-paced and exciting, where no two days are the same. We're looking to welcome exceptional people into our fantastic team so if you're ready to join us, we'd love to hear from you.

How do I apply?

If you think this job is for you we would love to hear from you. Please hit the submit button and send us a copy of your up to date CV.

The closing date for all applications is 12 July 2024.

Desired skills:

Contact information:

Contact name: Recruitment Team

Email: recruitment@business-stream.co.uk

Phone number:

Apply now