Information for Customers Relating to Coronavirus

We recognise that this is a difficult time for many businesses. We have put in place a number of additional measures to help support those in need. This includes:
  • Supporting customers who have been impacted by COVID-19
  • Providing a wide range of flexible payment plans to enable customers to find an option that best works for them.
  • Implementing payment support arrangements for those businesses who need it most.

Please note, these measures are in place to help support those in need. If you are able to make payments then please continue to do so.

Government support measures for businesses

To help support businesses impacted by COVID-19, the UK and Scottish Governments have introduced a range of business-wide measures:

  • For further details on the UK-wide support measures please visit the following website.
  • For further details on the specific measures introduced by the Scottish Government, please visit this website.

Rest assured that we are here to help and that we will continue to do everything we can to support our customers and colleagues as we all navigate through these unprecedented times.

Please click on the relevant tab below for further information and relevant FAQs, which we hope will help to answer any queries you may have.

Customers in Scotland
Customers in England
Customers in the Yorkshire Region

We would like to take this opportunity to thank all of our customers for your ongoing support and patience.

Please continue to stay safe and take care.