Information for Customers Relating to Coronavirus

We recognise that this is a difficult time for many businesses. We have put in place a number of additional measures to help support those in need. This includes:
  • Offering support to customers who have had to temporarily close their business premises.
  • Providing a wide range of flexible payment plans to enable customers to find an option that best works for them.
  • Implementing payment support arrangements for those businesses who need it most.

Please note, these measures are in place to help support those in need. If you are able to make payments then please continue to do so.

We are continuing to work closely with the Scottish and UK Government, Regulators and our wholesalers to identify further measures to help support customers.

Rest assured that we are here to help and that we will continue to do everything we can to support our customers and colleagues as we all navigate through these unprecedented times.

Please use the buttons below to find more information and some FAQs which we hope will provide you with the answers to any queries.

Customers in Scotland
Customers in England
Customers in the Yorkshire Region

We want to reassure you that we are doing everything we can to keep our colleagues safe and well, whilst maintaining delivery of core services to our customers during this time. We have put our robust business continuity plans into action and we have a dedicated team in place who will be working safely to ensure we can continue to support our customers.

We are also working closely with our Wholesalers to ensure that their resilience plans are robust and that every step is taken to minimise any risks that may affect the delivery of water and waste water services.

We would like to take this opportunity to thank all of our customers for your ongoing support and patience.

Please stay safe and take care.