Coronavirus (COVID-19) information for customers in England
This page provides further details on the support we can offer our customers based in England who have been impacted by Covid-19.
How we're helping
We’re continuing to do everything we can to support our customers that have been impacted by the COVID -19 pandemic
A wide range of flexible payment plans
Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
Dedicated expert team
We're here to help so if you have any questions or concerns then please contact our dedicated team on 0330 123 2002.
What you can do
Contact us if you need support
If you're worried about making payments, please contact our dedicated team on 0330 123 2002 and one of our advisers will be happy to help.
Provide regular meter readings
We know that many businesses will be using significantly less water now than they were previously.
By taking regular meter readings and submitting them here, you can help to ensure your bills are accurate and that you're only charged for the water you use.
Tell us if you're moving out
If you're permanently closing, please let us know as soon as you move out by using this webform.
How to get in touch
We're here to help and we'll continue to keep this page updated. If you want to speak to one of our advisers then please contact us on 0330 123 2000.
Don’t forget you can also get in touch online. Customers with a MyBusinessStream account can also continue to use this to access all the usual services including checking your bill, entering meter reads and making a payment.
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?