Coronavirus (COVID-19) information for customers in Scotland
This page provides further details on the support we can offer customers based in Scotland who have been impacted by COVID-19.
How we're helping
We’re continuing to do everything we can to support our customers that have been impacted by the COVID -19 pandemic:
We offer a range of flexible payment plans
Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
Dedicated expert team
We're here to help so if you have any questions or concerns then please contact our dedicated team on 0330 123 2002.
What you can do
Contact us if you need support
If you’re struggling to make payments then please contact our expert team on 0330 123 2002
Submit a meter reading
Help to keep your bills accurate and ensure you only pay for the water you use by submitting a meter read.
If you do not have a meter then you may be able to save money by having a meter fitted. Find out more here.
How to get in touch
We're here to help and we'll continue to keep this page updated. If you want to speak to one of our advisers then please contact us on 0330 123 2000.
Don’t forget you can also manage your account and get in touch online. Customers with a My Business Stream account can also continue to use this to access all the usual services including checking your bill, entering meter reads and making a payment.