Coronavirus (COVID-19) information for customers in Scotland

The industry-wide Wholesale Charge Deferral Scheme (WCDS 2021), introduced by the water regulator, the Water Industry Commission for Scotland in response to the COVID-19 pandemic, has now come to an end. However, we do offer a wide range of flexible payment plans to provide support to customers who need it.

If you're struggling to make payments then please contact our dedicated team on 0330 123 2002 who'll be more than happy to help.

To help ensure your water bill is accurate and you're only charged for what you use, please do take a meter read and submit your reading here. If you're unable to take a reading then we'll use an estimate until an accurate reading can be taken.

If you’re a metered customer then in order to ensure that your bills reflect your actual consumption, please submit a meter reading (ideally every six months) using our online form, If you have any issues accessing your meter then please contact us on 0330 123 2000 so that we can help.

If you don’t have a meter then you may be able to save money by having a meter fitted. Find out more here.

In Scotland, if a business ceases trading and moves out of the property, charges will continue up to the point that the business no longer has a legal right to occupy the property (e.g. a lease has ended naturally or has been terminated by a landlord). At that point we'll issue a final bill which will include charges up to the move out date. After this bill, either the landlord or the property owner will be liable. If you're moving out of your property then please use this link to let us know the move out date and final meter read so that we can ensure your final bill reflects your actual consumption.

If you're having any issues making payments then we’d be more than happy to help you find a flexible payment plan that will work for you. Please contact one of our friendly advisers on 0330 123 2000 who will be happy to help. 

The health and safety of our employees and customers is of upmost importance. We are working with our external partners, including meter readers, to ensure they are following Government guidelines and taking extra precautions at this time. If you have any concerns then please do let us know. We will continue to keep this under review and provide any updates on our website.