Coronavirus (COVID-19) information for customers in Scotland
This page provides further details on the support we can offer customers based in Scotland who have been impacted by COVID-19.
How we're helping
Recognising that this is a difficult time for many businesses, we've put in place a range of support measures, including:
Dedicated support schemes
For details on the latest support scheme available – the Wholesale Charge Deferral Scheme (WCDS 2021) - please refer to FAQ section below
We offer a range of flexible payment plans
Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
What you can do
Access COVID-19 support
If COVID-19 is continuing to have an impact on your business and you're interested to find out more about the support available, including the new Wholesale Charge Deferral Scheme (WCDS 2021), please complete this webform.
Submit a meter reading
We know that businesses may be using less water now than they were previously. Help to keep your bills accurate and ensure you only pay for the water you use by submitting a meter read.
If you do not have a meter then you may be able to save money by having a meter fitted. Find out more here.
My business has been affected by coronavirus and I’m struggling to pay my water bill. Is there anything you can do to help?
Although our business is still operating, our water consumption has significantly reduced. What can you do to help us lower our bills?
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?
How to get in touch
We're here to help and we'll continue to keep this page updated. If you want to speak to one of our advisers then please contact us on 0330 123 2000.
Whilst we are providing additional support to those who need it most, there may be periods when our response times in answering calls might take a little longer than usual. Please do bear with us during this time.
Don’t forget you can also manage your account and get in touch online. Customers with a My Business Stream account can also continue to use this to access all the usual services including checking your bill, entering meter reads and making a payment.