Information for Customers in Scotland Relating to Coronavirus (COVID-19)
This page provides further details on the support we can offer customers based in Scotland who have been impacted by COVID-19.
If you would like to opt out of the Deferral Scheme, please fill out this webform.
Further details about the scheme can be found in our FAQs further down this page.
Submit a Meter Read
We know that many businesses will be using significantly less water now than they were previously. Help to keep your bills accurate and ensure you only pay for the water you use by submitting a meter read.
Moving out of your premises
If you are permanently closing, please let us know as soon as you move out by using this webform.
Recognising that this is a difficult time for many businesses, we have put in place a range of support measures, including:
- A range of flexible payment plans
- Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
- Temporarily suspending all disconnection activity until further notice
We’ve also offered customers additional support through an enhanced version of the Wholesale Charge Deferral Scheme. For further details on how this Scheme works then please see the relevant FAQs below.
How to get in touch
We are here to help and we will continue to keep this page updated. If you want to speak to one of our advisers then please contact us on 0330 123 2000.
Whilst we are providing additional support to those who need it most, there may be periods when our response times in answering calls might take a little longer than usual. Please do bear with us during this time.
Don’t forget you can also get in touch online. Customers with a MyBusinessStream account can also continue to use this to access all the usual services including checking your bill, entering meter reads and making a payment.
My business has been affected by coronavirus and I’m struggling to pay my water bill. Is there anything you can do to help?
Although our business is still operating, our water consumption has significantly reduced. What can you do to help us lower our bills?
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?