Scottish Prepayment Repayment Scheme

If we recently contacted you to advise you we are going to automatically repay any prepayment for unused water and waste water charges but you would like to opt out and not receive this, please fill out the form below.

If you would like more information about the scheme and the other measures we are taking to support our customers during this time, please visit our FAQ page.

Prepayment Repayment Opt Out form

You will find this number on the top right of your bill - it will always be seven digits and begin with a 2 or a 3.

For example your company registration number or registered charity number

Please provide your email address so that we can send you confirmation that your request has been processed


Is your supply metered or unmetered?