Information for Customers in Yorkshire Relating to Coronavirus (Covid-19)
On this page, you’ll find some help and advice on how best to manage your water bills if your site is in the Yorkshire region.
Has Your Business Started Trading Again?
If you have been closed and your business is now reopening, please fill in this webform.
Is Your Business Still Closed?
If your business remains closed due ot Government regulations and restrictions, please provide us with an update using this webform.
Moving Out of Your Premises?
If you’re closing temporarily, please complete this webform.
If you’re permanently closing, please let us know as soon as your move out by using this webform.
Submit a Meter Read
We know that many businesses will be using significantly less water now than they were previously. Help to keep your bills accurate and ensure you only pay for the water you use by submitting a meter read.
Covid-19 Affected Customers
Recognising that this is a difficult time for many businesses, for customers who have had to temporarily close all of their premises or who have seen a substantial downturn in water consumption across all their sites, we are offering a range of support measures, including:
- A wide range of flexible payment plans
- Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
- Temporarily suspending all disconnection and debt recovery activity until further notice
For those businesses that have been temporarily closed and who are worried about making payments once they re-open, we are offering a COVID-19 repayment scheme. Our FAQ below provides more information on the repayment scheme and details on how to get in touch to discuss the options available to you.
How to get in touch
If you want to speak to one of our friendly advisers then please contact us on 0345 1 24 24 20.
Whilst we are providing additional support to those who need it most, our response times in answering calls may take a little longer than usual. Please do bear with us during this time.
Don’t forget you can also get in touch using one of our online channels, including web chat and virtual assistant. Customers with a MyBusinessStream account can continue to use this to access all the usual services including checking your bill, entering meter reads and making a payment.
My business has been affected by coronavirus and I’m struggling to pay my water bill. Is there anything you can do to help?
The Government has announced that businesses in my sector can now re-open but I’m not planning on reopening my business yet. Do I need to let you know?
We are closing our premises temporarily during the COVID-19 outbreak. What can you do to ensure I’m not being charged whilst the property is empty?
I have received an e-mail stating that my business has been identified as temporarily closed due to COVID-19, however my business is open and I’m continuing to operate out of my property. What should I do?
Although our business is still operating, our water consumption has significantly reduced. What can you do to help us lower our bills?
What happens to my water supply if Business Stream is impacted and cannot continue to operate during this period?
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?