Information for Customers in Yorkshire Relating to Coronavirus (COVID-19)
This page provides further details on the support we can offer our customers based in the Yorkshire region who have been impacted by COVID-19.
Moving out of your premises?
If you’re permanently closing, please let us know as soon as you move out by using this webform.
Submit a meter read
We know that many businesses will be using significantly less water now than they were previously.
By taking a meter read and submitting the read here you can help to ensure your bills are accurate and that you are only charged for the water you use.
COVID-19 affected customers
Recognising that this is a difficult time for many businesses, we have put in place a range of support measures, including:
- A wide range of flexible payment plans
- Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
- Temporarily suspending all disconnection activity until further notice
We also applied a credit adjustment to cover fixed water and waste water charges to businesses that had to temporarily close, in line with Government guidelines to reduce the impact of COVID-19. The Scheme was available to businesses who closed their business property between 16 March and 31 July 2020 and who saw their water consumption reduce by 95% or more. Please note this Scheme has now come to an end but we are able to provide continued support to customers who need help making payments. For those businesses who have been impacted by COVID-19 and are worried about making payments, we are offering a COVID-19 Repayment Scheme (please see relevant FAQ below for further details).
How to get in touch
If you want to speak to one of our friendly advisers then please contact us on 0345 1 24 24 20.
Whilst we are providing additional support to those who need it most, there may be periods when our response times in answering calls might take a little longer than usual. Please do bear with us during this time.
I temporarily closed my business property due to COVID-19 and my property is still closed. What will happen to my charges now that the Scheme has ended?
We temporarily closed our premises for a period between 16 March and 31 July 2020 due to Government guidelines. What can you do to ensure I wasn’t charged whilst the property was empty?
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?