Information for Customers in Yorkshire Relating to Coronavirus (COVID-19)
How we're helping
We’re continuing to do everything we can to support our customers that have been impacted by the COVID -19 pandemic
We offer a range of flexible payment plans
Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
What you can do
Contact us if you need support
If you're worried about making payments, please contact our dedicated team on 0345 124 2420 and one of our advisers will be happy to help.
Submit a meter read
Help to keep your bills accurate and ensure you only pay for the water you use by submitting a meter read.
Moving out of your premises?
If you’re permanently closing, please let us know as soon as you move out by using this webform.
COVID-19 affected customers
Recognising that this is a difficult time for many businesses, we have put in place a range of support measures, including:
- A wide range of flexible payment plans
- Ensuring that those who cannot pay, or who may take longer to pay their bills, do not receive late payment charges or interest charges
How to get in touch
If you want to speak to one of our friendly advisers then please contact us on 0345 1 24 24 20.
Whilst we are providing additional support to those who need it most, there may be periods when our response times in answering calls might take a little longer than usual. Please do bear with us during this time.
I am expecting someone to come out to read my meter. Will this still happen? If so, then what assurances can you give me that they are taking the right health and safety precautions before attending my site?