For our customers we're helpful by nature

We're committed to going over and above for our customers and we're continually investing in our people, processes and technology to ensure we can provide our customers with a first-class experience.

We've introduced a number of award-winning initiatives since launching our vision that are helping to deliver real benefits to our customers.

Delivering big savings

Delivering big savings

We’ve helped our customers save over £30 million through discounts and water and energy efficiencies.  To read more, click here. 

Ensuring a warm welcome

Ensuring a warm welcome

Our new single site onboarding journey helps deliver a bespoke, engaging experience for new customers, ensuring their first interaction with Business Stream is positive.

Proactively looking after our customers

Proactively looking after our customers

Our Single View of the Customer dashboard helps us to seamlessly manage a customer’s entire estate so that we can proactively identify issues before they arise.

Keeping our complaint volumes low

Keeping our complaint volumes low

We're consistently named as one of the top three performers in the market by CCWater based on our low customer complaint volumes.

Keeping our customers happy

Keeping our customers happy

Our customer satisfaction score is at 88% and we’ve achieved our all-time highest score on Trustpilot.

Being awarded for our efforts

Being awarded for our efforts

In 2019 we won nine national and European Customer Service Awards.

Download our naturally different, ‘Helpful by Nature’ infographic to find out more.

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