For our customers we're helpful by nature
We're committed to going over and above for our customers and we're continually investing in our people, processes and technology to ensure we can provide our customers with a first-class experience.
We've introduced a number of award-winning initiatives since launching our vision that are helping to deliver real benefits to our customers.
Ensuring a warm welcome
Our new single site onboarding journey helps deliver a bespoke, engaging experience for new customers, ensuring their first interaction with Business Stream is positive.
Proactively looking after our customers
Our Single View of the Customer dashboard helps us to seamlessly manage a customer’s entire estate so that we can proactively identify issues before they arise.
Keeping our complaint volumes low
We're consistently named as one of the top three performers in the market by CCWater based on our low customer complaint volumes.
Keeping our customers happy
Our customer satisfaction score is at 88% and we’ve achieved our all-time highest score on Trustpilot.
Being awarded for our efforts
In 2019 we won nine national and European Customer Service Awards.