For our customers we're helpful by nature

We're committed to going over and above for our customers and we're continually investing in our people, processes and technology to ensure we can provide our customers with a first-class experience.

We've introduced a number of award-winning initiatives since launching our vision that are helping to deliver real benefits to our customers.

Delivering big savings

Delivering big savings

We’ve helped our customers save over £31 million through discounts and water and energy efficiencies. To read more, click here.

Ensuring a warm welcome

Ensuring a warm welcome

Our single site onboarding journey helps deliver a bespoke, engaging experience for new customers, ensuring their first interaction with Business Stream is positive.

Proactively looking after our customers

Proactively looking after our customers

Our Single View of the Customer dashboard helps us to seamlessly manage a customer’s entire estate so that we can proactively identify issues before they arise.

Keeping our customers happy

Keeping our customers happy

Our customer satisfaction score is at 88% and we’re rated 'Excellent' on Trustpilot.

Saving millions for the public sector

Saving millions for the public sector

In the first year of our contract, we’ve saved the Scottish public sector over £1.4million in costs and helped them save 885,000 m3 of water – the equivalent of 354 Olympic-sized swimming pools. For more details click here. 

Being awarded for our efforts

Being awarded for our efforts

Since 2017 we've won 30 national and European Customer Service Awards.

To find out more, download our Naturally different infographics below.

Year 2 Infographic - Sept 2021

Year 1 Infographic - Sept 2020