Ancala Water Services awards £45million contract to Business Stream

29 November 2021 Reading time: 3 minutes

Ancala Water Services has awarded Edinburgh based water retailer, Business Stream, a contract to deliver water and waste water services across their estate within England.

The three-year contract, which was awarded following a highly competitive tendering process, is worth over £45million and is one of the largest contracts awarded since the English market opened in 2017.

This agreement will support the £1billion, 25-year Aquatrine contract in which Ancala Water Services delivers water, waste water, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD) across England and Wales. Business Stream will work in partnership with Ancala Water Services to supply water and waste water services to over 650 sites across the West Midlands and South West of England.

Under the contract, Ancala Water Services will benefit from a partnership and innovation-led service, designed to deliver improved accuracy, consolidated billing services and greater efficiencies across its estate. Business Stream has also developed a bespoke water management strategy aimed at increasing the provision of real time visibility, monitoring and reporting to help track water usage and identify significant changes in demand. The deployment of Automatic Meter Readers (AMRs) across key sites will improve awareness of overall water use and help to identify further savings.

Douglas McLaren, Chief Operating Officer, Business Stream, commented: “We’re absolutely delighted to have been awarded this contract and to become the trusted water partner for Ancala Water Services across its sites in England. We have a vast amount of experience in working with the private and public sector and a proven track record in delivering financial and environmental savings to our customers. We’re now looking forward to working in partnership with Ancala Water Services to support improvements across their business”. 

Andrew Davies, Operations Director, Ancala Water Services, commented: “We were looking for a partner that would enable us to identify and deliver innovative-led solutions to challenge industry norms and improve the standards and practices we currently receive within the water retail sector. Following a highly competitive tendering process, we are delighted to award the contract to Business Stream who we believe are the right partner to help us achieve this goal”.

To date, Business Stream has helped its customers save more than £305 million in discounts and water and energy efficiencies and over 52 billion litres of water. The company recently announced its commitment to reduce its carbon emissions by 20% within the current financial year to help achieve its ambitious net zero targets.