Meet the Team
Board of Directors
Our top team all have an enormous amount of experience under their belts, and each bring something different to the top table. Together, they’re a pretty formidable force in the world of water.
Dame Susan Rice
Appointed Chair of Scottish Water in June 2015, Dame Susan Rice CBE is also Chair of the Scottish Fiscal Commission and a Non-Executive Director of Sainsbury’s. She was a member of the First Minister’s Council of Economic Advisors, Managing Director of Lloyds Banking Group Scotland and was previously Chief Executive and then Chair of Lloyds TSB Scotland plc.
Dame Susan Rice is also the Chair of Business Stream and has held a range of other senior non-executive appointments including a seven year term as a non-executive Director of the Bank of England and 11 years as a non-executive Director of SSE. She is also the President of Scottish Council for Development Industry.
Jo joined Scottish Water in 2002 and was one of three people seconded to help create the world’s first licence provider – Business Stream. She became Finance Director of the new company in 2006 and was appointed Chief Executive in October 2014.
In her capacity as CEO, Jo has played a key role in helping to transform Business Stream from a public sector monopoly into a commercial, dynamic, award-winning retail business with a real passion for customer service and for making a positive difference to its people, the environment and the local communities it operates within.
Jo’s focus in recent years has been on delivering the company’s ambitious growth strategy to help cement the retailer as one of the leading players in the UK water market. This has included supporting the business to secure over £250 million worth of new customer contracts since the English market opened in 2017, and undertaking two major acquisitions that have helped position Business Stream as one of the top three largest water retailers in the UK.
Prior to working at Scottish Water, Jo worked at SSE having previously qualified as a chartered accountant in private practice.
Well known for his achievements and innovation in the world of banking, Jim joined the board of Business Stream in April 2017. During his career, he was founder and Chief Executive of Direct Line Financial Services, Standard Life Bank and Intelligent Finance.
Since retiring from Intelligent Finance in 2002, Jim has served on many company boards and has been involved in a variety of consultancy projects in Europe and the US.
Jim was awarded an Honorary Doctorate from Edinburgh Napier University for his contribution to banking and also to the economic development of the central belt of Scotland where he created over 5,000 banking jobs.
Currently Chief Operating Officer for Forth Ports Limited, Stuart joined the senior team at Business Stream in April 2018, as it looks to build on the success it’s achieved to date within the UK retail water market.
Stuart joined Forth Ports Limited as Financial Controller for the Scottish Operation in 2002. He has since held a number of commercial and operational roles within the company and brings years of experience of working in an organisation that has successfully undergone significant transformation and growth.
Jim was appointed Finance Director of Business Stream in September 2015. He has a strong track record of implementing innovative cost-saving solutions and lean practices in his previous roles, which he has successfully embedded into Business Stream's culture.
Jim was heavily involved in the due diligence for Business Stream’s acquisition of Southern Water’s non-household customer base, a key milestone in Business Stream’s goals of entering the English water retail market with scale.
Jim’s previous roles include senior financial positions at Raytheon, Catalent Pharma Solutions and Scottish Water.
Chief Operating Officer
Douglas was appointed Chief Operating Officer in August 2019. He joins Business Stream with over 15 years’ experience in the retail utility sector and a breadth of operational, commercial and financial experience. His role and remit includes overseeing Customer Service & Operations, People & Development, IT & Transformation.
Prior to this appointment, Douglas was most recently Chief Operating Officer at Castle Water and UK Operations Director for Scottish Power Energy Retail.
A Chartered Accountant to trade, Douglas spent 9 years with PwC prior to moving into industry roles.
Executive Leadership Team
Our senior management team have a breadth of experience like no other. They each bring something different and valuable to Business Stream.
Sales and Marketing Director
Lee joined Business Stream in September 2018 with responsibility for the leadership and direction of the sales, marketing and added value solutions teams and will be focused on helping the business achieve its ambitious growth and customer service delivery targets. He is one of the most knowledgeable sales professionals in the retail water market today, bringing with him over two decades of experience in the sector - having worked across a range of commercial and operational roles.
Lee joins Business Stream having most recently held the position of Sales and Marketing Director and Deputy CEO at Wave (a joint venture between Anglian Water Business and NWG Business).
Customer Operations Director
Jo joined Business Stream as Customer Operations Director in May 2016, a role vital to strengthening Business Stream’s senior team in advance of the opening of England’s water market. With an extensive background in customer service positions, Jo has played a key role in delivering Business Stream's aim of providing industry-leading customer service both in Scotland’s established market and in the English market, which opened fully to competition in 2017.
Before joining Business Stream, Jo was Head of Customer Experience at Standard Life and has previously worked across both the utilities and financial services sectors.
Regulation and Strategy Director
Rosalind joined Business Stream in 2014 after more than 10 years in international consulting, during which time she advised Governments and national utility companies on energy policy, the creation of competitive markets and regulatory frameworks. She previously worked for Scottish and Southern Energy (SSE), where she was heavily involved in the opening of the electricity and gas markets to competition and in the merger between Scottish Hydro and Southern Electric.
Since joining Business Stream, Rosalind led the development of Business Stream’s strategy for entry into the English market. She played a leading role in the company’s acquisition of the Southern Water non-household customer base and she and her team helped to shape the new English market arrangements. She has most recently taken on Executive responsibility for Business Intelligence and Analytics.
Margaret (Mags) McLay
Director of Business Transformation
Mags McLay joined Business Stream as Director of Business Transformation in June 2019. With a proven track record in Change & IT, Mags has delivered major IT and Change programmes. Most recently, Mags was Head of Management Operations at Tesco Bank. She was part of the team who successfully delivered the transition from RBS to Tesco, including the IT delivery of core infrastructure and software to support the formation of the new Tesco Bank.
Prior to Tesco Bank, Mags was Head of IT at HBOS where she was responsible for the end to end IT service, delivering best in class customer satisfaction scores.