Our Customer Care Charter
We're committed to getting things right. But we’re also committed to doing much more.
At Business Stream, we’re committed to getting things right – like providing you with an accurate bill, and friendly, expert customer service. But we’re also committed to doing much more. As your trusted partner we’ll support you to reduce your water consumption and make savings. And we’re committed to focusing on continuous improvement and continuing to invest in enhancements and efficiencies – driving down costs so that we can pass those savings on to you in the form of discounts, offers or customer service enhancements. And through our 12 commitments, we are working hard to make a positive difference to you and your business, every day.
These 12 commitments have been developed in response to colleague and customer research*. We’ll report on our progress annually to keep you updated and to hold ourselves to account. We’ll also review these commitments every year to make sure they still respond to what matters the most to our customers.
*Research conducted in 2024-25 included 52 externally facilitated in-depth interviews with customers, non-customers and colleagues; annual customer survey results; annual colleague engagement survey; and real-time customer feedback.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
