Unmetered (or unmeasured) properties in England

If your property does not have a water meter, you’ll be charged based on your property’s rateable value (RV).

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Choose the corresponding part of your bill

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Invoice no

Invoice no image

You may receive multiple invoices for your water due to amendments made to your bill. We are legally obliged to send every invoice for your records; however you only need to pay the last one. They should all arrive at the same time so you can identify the one to pay.

Unmetered FAQs

Supply point ID

Supply point ID image

You will have one or two supply point ID (SPID) numbers. One is for your water connection and/or one is for your waste water connection. This lets us know where your access to water is.

Unmetered FAQs

Water service charges

Water service charges image

This covers the provision of a clean, fresh water supply. As you do not have a water meter, this charge will be based on the rateable value (RV) of your property. 
 

Unmetered FAQs

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Page 2

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Fixed water & waste water charges

Fixed water & waste water charges image

Fixed charges are applied to all properties for the upkeep of external pipes and pumps that supply water to your property and remove waste water from your property.

Unmetered FAQs

Rateable Value water & waste water charges

Rateable Value water & waste water charges image

The Rateable Value (RV) is an assessment of the value of a property made by your local authority. We are required to use RV to calculate water charges for all properties that do not have a water meter fitted.

Unmetered FAQs

Fixed water & waste water charges

Fixed water & waste water charges image

Fixed charges are applied to all properties for the upkeep of external pipes and pumps that supply water to your property and remove waste water from your property.

Unmetered FAQs

Rateable value water & waste water charge

Rateable value water & waste water charge image

The Rateable Value (RV) is an assessment of the value of a property made by your local authority. We are required to use RV to calculate water charges for all properties that do not have a water meter fitted.

Unmetered FAQs

Drainage charges

Drainage charges image

Any business that is connected to the public water and sewerage system is required to pay a charge towards the cost of collecting and treating rain water from the property. These charges also cover your contribution to the public roads drainage system and helping to keep the roads free from flooding. These charges are based on the Rateable Value (RV) of your property, even if you are exempt from commercial rates.

Unmetered FAQs

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Unmetered Bills FAQs

Got a question about Unmetered Bills in England? We’ve included our most asked questions below.

FAQs

What period of time do the charges on my bill cover?

The period of time that your charges cover is displayed on the first page of your bill, above the account summary section. For customers who do not have a water meter, your bill will usually be issued to cover your charges for the next year. This bill will be issued in the first quarter of the year and can be paid in monthly instalments.

Why do you bill based on Rateable Value figures from 1990?

The method for charging business properties that do not have a water meter is laid out by regulators in the water industries market code. All business water retailers, like ourselves, are required to calculate these charges using the 1990 Rateable Value figure from your local authority.

Why have I received multiple bills?

Usually, you’ll only ever receive one bill from us. However, if we need to make an amendment on your account, this can result in receiving multiple bills or invoices through the post from us. We’ll always endeavour to let you know if this might happen by contacting you over phone or email.

When an amendment is made, we’re required to ensure that a full record of this change is provided to you. Sometimes it’s not possible to show an amendment on a single bill, so more than one may be generated in order to accurately display the steps that have been taken.

Our bills produced in numbered order, so even if you receive more than one on the same day, simply look for the invoice number at the top of the page. This can be found after the forward slash next to your customer reference number.

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Unmetered Bills