We’ve built a team we’re really proud of, full of industry experts who are committed to making water work for you
Your dedicated account manager will:
- Have an excellent insight into the world you operate in – getting to know you and your business or organisation inside out.
- Be your main point of contact – ensuring you receive an excellent service and help to deliver cost and efficiency savings
- Be your personal consultant – ensuring you’re on the right tariff and have the right solution in place.
- Be your champion in the water industry – acting on your behalf to influence, communicate and liaise with the regional wholesaler as well as presenting your case in any dispute.
You’ll benefit from our industry expertise, with each account manager specialising in one of three sectors:
- Industrial and manufacturing – experts in the management of process water use and controlling trade effluent compliance and costs.
- Commercial – helping you stay in control of your water and drainage charges across multi-site estates.
- Public sector – understanding the importance of a reliable water supply.
Head of Account Management
Bringing a wealth of sales and management experience, Stephen is focussed on providing the highest level of customer care and has excellent commercial and strategic awareness.
Senior Account Manager (Strategic Accounts)
Having previously worked within the commercial and food manufacturing industry, Colin has been able to fully understand the importance of customer service and swift issue resolution. Working with some of our biggest commercial customers, Colin has delivered cost savings and security of supply across a range of industries where water is crucial to our customers’ operations.
Senior Account Manager
Debbie has over 20 years’ experience of working in the water industry and is an expert in managing complex and multi-site customer portfolios across both Public Sector and Commercial organisations. Debbie currently manages a team that are based across the UK and works closely with them to help deliver a first-class customer experience. She is passionate about the industry and committed to working with customers to help them use water wisely and operate cost effectively.
Senior Account Manager
Ian has over six years’ experience in the water industry having established the Southern Water key accounts team before joining Business Stream. Prior to the water industry, Ian had over 20 years in business energy and through different roles developed extensive commercial and cross functional experience including at executive level. He therefore has an ability to translate customer views and requirements across many different commercial areas into deliverables.
Initially beginning his career at Business Stream managing the customer service team, Stevie has worked in the utilities industry for many years. He has a keen eye for detail and is passionate about keeping customers at the heart of everything he does.
Kerr’s career has concentrated around championing the customer voice to continually improve service and enhance the customer experience. A passion for fulfilling customers’ water management needs has allowed Kerr to develop strong partnerships with his portfolio of clients.
With vast experience in the utilities sector, David has worked across a range of customer-focused roles throughout his career. By listening to and understanding his clients’ needs, he’s able to help them to manage every aspect of their water use, fulfilling and exceeding their expectations.
With almost 30 years of working in the water industry, Brian is a fountain of knowledge when it comes to helping customers achieve their water management goals. Brian’s knowledge and experience of industrial water issues make him an indispensable ally for his customers.
Working closely with her portfolio of industrial customers, Cherie manages their water, waste water and trade effluent services, providing solutions, support and advice on a wide range of issues from new connections to trade effluent to alternative water sources.
Helen has worked in the water industry for over 20 years and began her career as a trade effluent advisor before moving into account management. By helping customers solve their water problems, Helen is a trusted partner of many of Scotland’s biggest water users.
James joined Business Stream from Southern Water and brings over six years of experience managing customers’ water services across the South of England. James helps his customers take control of their water usage and his areas of specialism; tariff optimisation, wholesaler liaison and water efficiency mean that he is ideally placed to provide expert support in effective water and waste water management.