Charity Exemption Scheme

Find out how to apply for an exemption from your water, waste water and drainage charges

You need to be registered with either the Scottish Charity Regulator (OSCR) or a Community Amateur Sports Club (CASC).

The scheme, set up and regulated by Scottish Water on behalf of the Scottish Government, supports charities with the cost of their water and waste water bills. To be eligible for exemption the charity cannot:

  • Have a gross annual income of over £300,000
  • Hold a permanent alcohol licence to sell alcohol at the premises
  • Be a charity shop, or other retailing premises, including a café or canteen which are open to the public
  • Be a Local Authority or an Arms-Length External Organisation (ALEO) which are organisations that can be used by councils to deliver services

How to apply

Remember, you need to apply annually for your exemption before 31 March to ensure you avoid any water and waste water charges from 1 April.

Find out how to apply and read our helpful guidance notes here.

Not eligible?

Find out if you could make a saving on your water bills here.

Charity Exemption Application

Account Details

Please enter your Customer reference number Please enter a valid Customer reference number

You will find this number on the top right of your bill - it will always be seven digits and begin with a 2.

Please enter your water SPID (Supply point ID) Please enter a valid water SPID (Supply point ID)

This can be found on the top right hand side of your bill. If you don’t have a water SPID, your waste water SPID can be provided.

Tariff year

Please make a selection

Nature of Organisation

Please make a selection
Please enter your CASC name
Please enter your Scottish Charity number Please enter a valid Scottish Charity number

Excluded Activities

Please confirm the option above
Please confirm the option above
Please confirm the option above
Please confirm the option above
Please confirm the option above

Your Details

By completing your details in the section below you:

  • Confirm that you own the financial responsibility within your organisation
  • Understand that an inaccurate or misleading claim may result in these premises being excluded from the exemption scheme for the year for which this application relates
  • Acknowledge that the data you provide will be used to assess eligibility for the exemption, will be held securely, will not be disclosed to others and will be destroyed five years from the date of application

Contact - the person submitting the application

Please enter your First Name
Please enter your Last Name
Please enter your Role in Organisation
Please enter your Email Please enter a valid Email
Please enter your Phone Number

Organisation premises details

Please enter your Name of charity/CASC occupying the premise
Please enter your Address Line 1
Please enter your Address Line 2
Please enter your City/Town
Please enter your Postcode

Nature of application

Please make a selection

Change of address

Previous premises

Please enter your Address Line 1
Please enter your Address Line 2
Please enter your City/Town
Please enter your Postcode
Please enter your Water supply point ID

This can be found on the top right hand side of your bill. If you don’t have a water SPID, your waste water SPID can be provided.

Date you vacated the premises *

Nature of application

Please make a selection

Exemption removal

Reason for removal

Please a reason for removal

Financial qualification

Financial accounts

Please make a selection

The submission process of your application to Scottish Water doesn’t have end to end secure communication and, therefore, the privacy of any information contained within your application cannot be guaranteed. Business Stream cannot accept any responsibility for any loss or interference with information submitted during the process. If you have any concerns about submitting your data in this way, please contact us.

This will be the accounts for the financial year that ended prior to the 1 July the year before you are applying for. For example, if you are applying for 2017/18 we would require the accounts for the financial year that ended prior to 1 Jul 2016 (if your financial year ends March, we would require March 2016 year end accounts).

Please upload a file

Please ensure your file is under 5mb before uploading

The submission process of your application to Scottish Water doesn’t have end to end secure communication and, therefore, the privacy of any information contained within your application cannot be guaranteed. Business Stream cannot accept any responsibility for any loss or interference with information submitted during the process. If you have any concerns about submitting your data in this way, please contact us.

Please enter your Total expected income

You will also need to attach a copy of your CASC registration letter (you would have received from HMRC after registering as a CASC), plus a copy of the accounts used to set up CASC status with HMRC, this can take the form of an income forecast for the coming year. We also require an excerpt from the club’s constitution that details which financial records the club is required to keep.



Please upload a file

Please ensure your file is under 5mb before uploading

Terms and privacy

Keeping you informed

Please make a selection

Terms and privacy

Please confirm you have read the terms and conditions
Please confirm you have read the privacy policy

Prior Exemptions

Organisations need to reapply annually for exemption under changes made by the Scottish Government in April 2016. There were also some amendments made to the eligibility criteria which may affect you.

If you’re unsure if you’re eligible, you can check on the Scottish Government website.

Please ensure you have submitted your application form by 31 March each year in order to receive your exemption.


FAQs

What is the exemption scheme?

This a Scottish Government scheme to negate water and waste water charges from charities and non-profit organisations.

Who is eligible for exemption?

OSCR and CASC registered associations earning under £300,000 per year and registered with HMRC as a non-profit organisation. The property must also be located in Scotland, as this scheme is regulated by the Scottish Government.

Why are you billing me when I have been exempt for many years?

New legislation dictates that customers have to apply for each new financial year.

What information do I need to provide in support of my application?

You'll need to have your:

  • OSCR/CASC registration number
  • Business Stream reference number
  • SPID (Supply point ID that can be found on Business Stream invoices)
  • Name of charity or sports club
  • Annual financial accounts

Find out more about how to apply here

What is the process?

Apply online at Business Stream website, we will then forward your application to Scottish Water, who will review your application. This can take up to eight weeks for this to be processed. The successful applicants will then be exempt or partially exempt from charges.

How long does it take to complete the process?

It can take up to eight weeks but this can vary depending on the volume of applicants.

When would I receive an updated bill?

When Business Stream receive notification of your successful appication, we will amend the account and issue your revised bill.

How can I track the progress of my application?

Please allow up to eight weeks for notification. After this time you can contact us via the web forms online.

What is a partial exemption?

Organisations with earnings between £200,000 and £300,000 may only be granted 50% exemption due to their financial situation.