How to apply

Find out how to apply for the Scottish Government’s Charity Exemption Scheme

Once your accounts have been submitted to OSCR for the most recent financial year prior to 1 July you'll be able to apply for your exemption on your water and waste water charges.

It's really important that you reapply every year by 31 March to avoid any water and waste water charges from 1 April. 

Check out our handy guidance notes to help you get started.

Before you begin the application form you’ll need the following information:

  • Your Business Stream customer reference number - which can be found on the top right hand side of your bill
  • Water or waste water supply point ID (SPID) - this will be next to your customer reference number
  • Scottish Charity Regulator (OSCR) or Scottish Charity Number (SCO)
  • Accounts – you’ll need to have submitted your annual accounts before you can apply
  • CASC registered name (if you’re a Community Amateur Sports Club) and are registered with HMRC.

Please note, as the Charities Exemption scheme is a Scottish Government policy, it's not possible to be flexible in the application or eligibility criteria. If you’d like more information simply visit the Scottish Government website.

What happens after applying?

Scottish Water will write to let you know if they need more information - normally within eight weeks. Typically, your application is processed within ten weeks.

Once Scottish Water has made their decision, we’ll let you know and amend your water charges accordingly. This exemption will remain in place until 31 March the following year, unless use of the premises changes.

If your application is approved after 1 April, any charges you’ve paid since then will be refunded.

When an organisation receives OSCR or CASC status part way through the year, their exemption can only commence from this date.

Charity Exemption Application

Account Details

Please enter your Customer reference number Please enter a valid Customer reference number

You will find this number on the top right of your bill - it will always be seven digits and begin with a 2 or a 3.

Please enter your water SPID (Supply point ID) Please enter a valid water SPID (Supply point ID)

This can be found on the top right hand side of your bill. If you don’t have a water SPID, your waste water SPID can be provided.

Tariff year

Please make a selection

Nature of Organisation

Please make a selection
Please enter your CASC name
Please enter your Scottish Charity number without spacing ex. SC111111 Please enter a valid Scottish Charity number without spacing ex. SC111111

Excluded Activities

Please confirm the option above
Please confirm the option above
Please confirm the option above
Please confirm the option above
Please confirm the option above
Please refer to Guidance Notes or contact Business Stream.

Your Details

By completing your details in the section below you:

  • Confirm that you own the financial responsibility within your organisation
  • Understand that an inaccurate or misleading claim may result in these premises being excluded from the exemption scheme for the year for which this application relates
  • Acknowledge that the data you provide will be used to assess eligibility for the exemption, will be held securely, will not be disclosed to others and will be destroyed five years from the date of application

Contact - the person submitting the application

Please enter your First name
Please enter your Last name
Please enter your Role in Organisation
Please enter your Email Please enter a valid Email
Please enter your Phone Number

Organisation premises details

Please enter your Name of charity/CASC occupying the premise
Please enter your Address Line 1
Please enter your Address Line 2
Please enter your City/Town
Please enter your Postcode

Nature of application

Please make a selection

Change of address

Previous premises

Please enter your Address Line 1
Please enter your Address Line 2
Please enter your City/Town
Please enter your Postcode
Please enter your Water supply point ID

This can be found on the top right hand side of your bill. If you don’t have a water SPID, your waste water SPID can be provided.

Date you vacated the premises *
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Nature of application

Please make a selection

Exemption removal

Reason for removal

Please a reason for removal

Financial qualification

Financial accounts

Please make a selection

The submission process of your application to Scottish Water doesn’t have end to end secure communication and, therefore, the privacy of any information contained within your application cannot be guaranteed. Business Stream cannot accept any responsibility for any loss or interference with information submitted during the process. If you have any concerns about submitting your data in this way, please contact us.

This will be the accounts for the financial year that ended prior to the 1 July the year before you are applying for. For example, if you are applying for 2017/18 we would require the accounts for the financial year that ended prior to 1 Jul 2016 (if your financial year ends March, we would require March 2016 year end accounts).

Please ensure your file is under 5mb before uploading

Please upload a file

The submission process of your application to Scottish Water doesn’t have end to end secure communication and, therefore, the privacy of any information contained within your application cannot be guaranteed. Business Stream cannot accept any responsibility for any loss or interference with information submitted during the process. If you have any concerns about submitting your data in this way, please contact us.

Please enter your Total expected income

You will also need to attach a copy of your CASC registration letter (you would have received from HMRC after registering as a CASC), plus a copy of the accounts used to set up CASC status with HMRC, this can take the form of an income forecast for the coming year. We also require an excerpt from the club’s constitution that details which financial records the club is required to keep.

Please ensure your file is under 5mb before uploading



Please upload a file

Please ensure your file is under 5mb before uploading

Please upload a file

Terms and privacy

Keeping you informed

Please make a selection

Terms and privacy

Please confirm you have read the terms and conditions
Please confirm you have read the privacy policy