How to apply

Find out how to apply for the Scottish Government’s Charity Exemption Scheme

Once your accounts have been submitted to OSCR for the most recent financial year prior to 1 July you'll be able to apply for your exemption on your water and waste water charges.

It's really important that you reapply every year by 31 March to avoid any water and waste water charges from 1 April. 

Check out our handy guidance notes to help you get started.

Before you begin the application form you’ll need the following information:

  • Your Business Stream customer reference number - which can be found on the top right hand side of your bill
  • Water or waste water supply point ID (SPID) - this will be next to your customer reference number
  • Scottish Charity Regulator (OSCR) or Scottish Charity Number (SCO)
  • Accounts – you’ll need to have submitted your annual accounts before you can apply
  • CASC registered name (if you’re a Community Amateur Sports Club) and are registered with HMRC.

Please note, as the Charities Exemption scheme is a Scottish Government policy, it's not possible to be flexible in the application or eligibility criteria. If you’d like more information simply visit the Scottish Government website.

What happens after applying?

Scottish Water will write to let you know if they need more information - normally within eight weeks. Typically, your application is processed within ten weeks.

Once Scottish Water has made their decision, we’ll let you know and amend your water charges accordingly. This exemption will remain in place until 31 March the following year, unless use of the premises changes.

If your application is approved after 1 April, any charges you’ve paid since then will be refunded.

When an organisation receives OSCR or CASC status part way through the year, their exemption can only commence from this date.

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