Vacant property billing
The industry’s rules on billing vacant properties varies, depending on whether you’re in England or Scotland. Read on to learn more.
Vacant properties in Scotland
If you're a tenant and you’re being billed for a property that’s now vacant or due to become vacant, give us the landlord’s details and we’ll direct the bills to them.
If you're the landlord and there's no tenant in the property, you’ll be liable for the bills until the property is occupied, so please continue to pay them in the meantime.
If you're the landlord and there’s a tenant in the property, give us the details of the tenant and we’ll direct the bills to them.
Vacant properties in England
In England, there’s no charge for vacant properties at present, so whether you're the landlord or the tenant, let us know and we'll stop the billing.
How long ago did your property become vacant?
If you think you have been billed incorrectly and the property became vacant in the last 20 business days, let us know the date and we’ll take that in good faith. If it has been more than 20 business days since the property became vacant, we’ll need you to provide some sort of evidence of the date that property became vacant.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy.
