Challenging a recovery charge

Recovery charges can be added to your account when you don't pay according to our terms and conditions. Learn more about them here.

What is a recovery charge and why might one be added to my account?

There are two levels of recovery charge which can be added to your account - £99 and £132.  They can be added to your account if you don't pay according to the terms of our agreement. This could mean that you've paid late, failed to pay, or required repeated contact to do so. Recovery charges are in place to cover the additional cost we incur when trying to recover payment in these situations.

How to challenge a recovery charge

If you feel that a recovery charge has been applied to your account in error, we'll be happy to look into that for you. Fill out the form below with as much detail as possible and we'll get back to you. Be aware, you may not receive a refund if your next bill is due within 30 days, or you have any other outstanding balances with Business Stream.