Our services to you

Current services

As part of your bespoke Public Sector Scotland (PSS) package, our current service offerings include:

• Simple billing and easy payment methods
• Intelligent Water Management - insights and reporting for your consumption
• Dedicated PSS Customer Service team
• My Business Stream online customer portal including ability to add, amend or remove sites easily
• Free connections assistance service
• Water consumption and cost reporting insight and analysis
• 24/7 emergency support
• Free automated meter reading (AMR) on meters 50mm or above
• Trade effluent management and risk control
• Flexible funding options
• Annual Water Efficiency Fund
• Dedicated PSS phone line.

Additional service enhancements

• We’ve increased our Water Efficiency Fund to £100k per year
• We’re providing free automated meter reading (AMR) on all ‘loggable’ meters 30mm or above which are not currently logged
• Discounted AMR pricing for 25mm meters and below
• 100 days of free on-site leak detection surveys across the Framework term
• Enhanced billing - AMR index reads taken closer to the bill date (three days in advance instead of five days)
• Quarterly training webinars
• Webchat available on My Business Stream
• Ability to track queries and complaints progress on My Business Stream
• Consolidated bills issued within five days of the month end
• Scheduled meter readings for bill accuracy
• Facilitated meetings between you, us and your chosen M&T provider
• Providing a suite of new interactive reports and dashboards, powered by PowerBI
• Providing new user guides and video tutorials
• Regular regional Water Forums
• Educational water efficiency workshops for customers and their suppliers
• Free online benchmarking tool to assess your water consumption
• Connections Assistance Service
• Water related data projects each year, and
• We’re offering enhanced advanced payment options including enhanced discounts for annual deposit and payment in advance.