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Dr Michelle Hynd Business Stream
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Emergency tankered water - a supply you can rely on in an emergency

It’s reassuring to know that in a crisis you can depend on a water supply of the right quality to keep your business running.

We can deliver our 25,000 litre water tankers, small trailers or pallets of bottled water swiftly to your door, to stand in when a supply is interrupted.

Hospitals and prisons are among the critical services that have benefited from our tankered drinking water in an emergency. We’ve also been able to source demineralised tankered water at short notice to keep industrial operations running.

Manufacturing customers make use of our tankered water to see them through planned shutdowns.

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Collections Advisor

Due to company growth we are recruiting for Collections Advisors within our Credit Management Team.  You will be responsible for collecting outstanding debts; maximising cash-flow; reducing bad debt costs; and delivering an improved, consistent service for our business customers.

  • Location: Edinburgh

Summary of  Responsibilities / Tasks

  • Self-driven to carry out outbound calling, and at times inbound, to recover outstanding monies
  • Deliver a consistent and professional level of service at all times
  • Record relevant key information clearly and precisely on our systems
  • Demonstrate strong dispute and objection-handling skills, exploring various options in order to resolve customer queries whilst securing desired outcomes
  • Negotiating with customers and third parties to achieve win/win situations for the business and customers
  • Take ownership of customer issues, liaising with relevant stakeholders to ensure complete issue resolution
  • Prompt escalation of customer accounts for legal, DCA or disconnection
  • Ensure adherence to statutory and regulatory regulations 
  • Support operational excellence including identifying and implementing process improvements
  • Shared credit management mailboxes and all inbound paper mail managed timeously and efficiently including Insolvency and Change of Tenancy paperwork
  • Executing credit management processes to the required standard and adhering to policy and processes
  • Support the credit management team manager with coaching, motivation, training, and development of colleagues on credit management policies and processes as required
  • Ad hoc project and initiative support as required

Employment hours: Full Time

What we are looking for

  • Proven experience in a call centre based role is essential.
  • Competent computer and excellent communication skills are essential.
  • Successful candidates should be able to demonstrate good negotiation and objection handling skills, empathy, assertiveness, tact, resilience and have the ability to relate to people from a variety of different backgrounds.
  • Strong track record of success in target driven environment essential.
  • Business to business collections experience is desirable.

To apply for the role, please submit your CV and a covering letter to recruitment@business-stream.co.uk.

Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:

  • Why you are interested in applying for the role;
  • How you meet the criteria specified and why you think you’d be a strong match for the role

Closing Date 2nd February at 5pm

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About Us

About Us

Find out more about Business Stream.

Our Services

Our Services

Find out how we can help you save 20% of your water.

Help & Advice

Help & Advice

Ways to pay, Moving property, Trade effluent, Submit a meter reading, Raise a query, Make a payment.

By combining your services and signing up to our Smart Water Extra offering you will receive a cashback award of up to £100*.

You will also benefit from:

  • Saving time - by combining your water and waste water with one supplier you can save time by only having to deal with one supplier
  • Online account management – stay in control 24/7 with My Business Stream, you’ll be able to view and manage your bills online any time of the day or night. It's quick, easy and saves paper and time 
  • Painless payment – by choosing out Direct Debit and ebilling options we make it easier for you to stay on top of your bills and save time
  • No need to sign on the dotted line – if you want to snap up a big deal online, you can. Your signature-less contract will be waiting for you to enjoy at the checkout
  • Get your quote online now and find out what you could save. Join our thousands of customers already saving on their water bills – why pay more than you need to?
  • If you would like to request more information please fill out your details in the form below and someone will be in touch.

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