Job description:

About the role

We’re looking for a proactive and curious Change Analyst to join our Business Change & Continuous Improvement Team. In this role, you’ll act as a vital link between our change management function and wider business areas, helping us understand business challenges, define opportunities, and deliver high‑quality solutions that improve how we work.

You will lead the assessment and validation of change requests, support project delivery teams, and take ownership of business readiness activities - ensuring colleagues are informed, trained and fully prepared for upcoming changes across people, processes, systems and data. You’ll play a key role in benefits identification and post‑implementation reviews, tracking success and embedding learning across the organisation.

A typical week might involve facilitating workshops, mapping business processes, conducting impact assessments, delivering training sessions, partnering with senior stakeholders, and supporting cross‑functional project teams to deliver continuous improvement.

If you enjoy analysing problems, challenging the status quo, working collaboratively, and helping teams move confidently through change, this is an exciting opportunity to make a measurable difference.

About you

You will bring a blend of change management expertise, analytical capability and strong stakeholder skills. You’re someone who builds trusted relationships, communicates clearly, and can influence others to adopt new ways of working.

Essential experience and skills

• Proven experience supporting change or business improvement projects
• Strong background in requirements gathering, business process analysis and stakeholder facilitation
• Experience working through the change project lifecycle, including benefits tracking
• Ability to present complex information clearly to different audiences
• Excellent planning, prioritisation and organisational skills
• Confident using MS Office (including Visio) with advanced Excel skills
• Financial awareness and ability to contribute to business cases
• Self‑motivated, detail‑focused and able to manage multiple priorities

Qualifications

• A recognised change management qualification or equivalent relevant experience

Desirable

• Business Analyst qualification
• Agile Scrum Master certification
• Lean Six Sigma experience
• Knowledge of risk management techniques
• Background in utilities, customer operations, or telephony technologies
• Experience with MS Project or similar project management tools
• Experience coaching others in change methodologies

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £40k plus bonus up to 20%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Monday to Friday based in our office within Edinburgh Park.
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 27 March at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Desired skills: