Job description:

About the role

We’re looking for a talented Corporate & Customer Communications Manager to join our high-performing Comms and Marketing team – and help shape how we tell our story. This is a role where you can make a real impact. You’ll lead the way in shaping and delivering our corporate communications strategy and impactful customer communications that truly make a difference.

In this role, you’ll help to bring our brand to life - ensuring everything we communicate reflects our tone of voice and our commitment to making a positive difference for our customers, people, communities and the environment. Working closely with colleagues across Communications, Marketing and ESG, you’ll lead the planning and delivery of a wider range of activities, including customer communications, media responses, case studies, awards submissions and content that supports our wider business priorities.

You’ll play a key part in maintaining consistently high standards across all external and internal channels, ensuring our communications are compelling and comply with relevant Codes of Practice. You’ll also support the wider team to align activity to our vision and key performance metrics, creating content that strengthens our reputation and deepens customer engagement. Using insight and data, you’ll track and report on key communications and metrics – continually looking for ways to improve performance and inform decision-making‑. Collaboration is key to this role, and you’ll build strong relationships across the business to ensure our plans are joined up, our messaging is clear, and our communications land in the right way.

About you

You’ll bring a strong background in marketing or communications, with a passion for writing content that connects with audiences. You have proven experience in developing and delivering effective corporate or customer communication strategies. You’re confident creating engaging customer-facing content for a range of audiences, using data and insight to maximise relevance and impact.

You’re an excellent communicator, with strong written and verbal skills and a keen eye for detail. You’re comfortable working with senior stakeholders and are able to influence with confidence and clarity. You are organised, proactive and able to manage multiple priorities at pace while maintaining high standards.

Highly organised, proactive and process-focused, you’re able to manage multiple priorities in a fast-paced environment while maintaining high standards. You’re also experienced in using data and insights to evaluate performance and drive continuous improvement. Strong project management skills are essential, along with a collaborative approach that enables you to work effectively across teams.

You’re a team player who demonstrates our values – dependable, knowledgeable, supportive, purposeful and progressive – and you take pride in contributing to a culture that always puts customers first.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £42,000 plus bonus up to 20%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Hybrid working (3 days in office, 2 at home)
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference and we strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 24 April at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Desired skills: