Job description:

About the role

We’re looking for a Microsoft Dynamics Change Lead to play a pivotal role in maximising the value of our Dynamics platform and supporting the continued evolution of Business Stream’s digital capability. Sitting within our Business Change & Continuous Improvement team and reporting to the Head of Business Change & CI, you’ll act as the crucial link between business stakeholders and technical teams - ensuring our Dynamics solutions align with strategic objectives and deliver measurable business benefits.

In this role, you will:

• Own and manage the Microsoft Dynamics product backlog, prioritising enhancements, features and fixes to deliver real business value.
• Collaborate with stakeholders across the organisation to gather requirements, shape user stories and define clear acceptance criteria.
• Work closely with developers, testers and technical specialists to ensure high quality, timely‑ delivery.
• Champion best practice across Dynamics configuration, customisation, integration and automation.
• Act as a subject matter expert for Microsoft Dynamics, guiding users and supporting adoption.
• Stay informed on industry trends, updates and emerging technologies.
• Ensure all information and records are managed in compliance with GDPR, Information Security and Records Management requirements.
• Promote a strong Health & Safety culture across your area of responsibility.

This is a high impact role where your expertise‑ helps shape how our colleagues and customers experience our systems every day.

About you

You’ll bring strong experience of Microsoft Dynamics 365 (CRM, ERP, or both) in the capacity of product ownership, change management or business analysis, ideally with a solid understanding of Agile ways of working. You’ll be confident operating in an agile environment, collaborating closely with cross‑ functional teams and influencing outcomes even without direct authority.

We’re looking for someone who can demonstrate:

Essential

• Proven experience working with Microsoft Dynamics 365, including configuration, customisation and integration with other systems.
• Strong knowledge of Agile methodologies and hands on experience in A‑gile delivery teams.
• Ability to translate business needs into technical requirements and actionable tasks.
• Experience working with developers, testers and technical teams to deliver system changes.
• Strong analytical skills and ability to use data, metrics and feedback to inform decisions.
• Experience providing system guidance, training or support as a subject matter expert.
• Experience ensuring compliance with data protection, information security and GDPR.
• Excellent communication and stakeholder management skills.
• A collaborative, engaging approach with the ability to build strong working relationships.

Desirable

• Relevant certifications such as Microsoft Dynamics 365 Fundamentals or Agile/Scrum qualifications.
• Experience designing cloud flows in Power Automate or building Business Process Flows.
• Experience in a regulated or utilities environment.
• A customer focused‑ mindset with strong attention to detail.
• Ability to thrive in a fast paced‑, evolving environment.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £55,000 plus bonus up to 20%
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Monday to Friday based in our office within Edinburgh Park.
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 27 March at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Desired skills: