Job description:

Modern Apprenticeship at Business Stream

12-month fixed term contract

Start date 17 August 2026

This role offers a salary of £20,000 and rewards package including up to 10% annual bonus, pension plan, employee discounts and flexible benefits, plus 31 days annual leave and 6 bank holidays. We also have a free onsite gym, subsidised restaurant and coffee shop.

Hours: 37 hours per week, Monday to Friday (full time).

Each year, we recruit new modern apprentices to work with us, learn new skills and gain a nationally recognised qualification and we’ve had huge success with the programme in previous years with recruits moving into full time positions across the business. Find out more at www.business-stream.co.uk/careers/early-careers

The Business Administration - SCQF Level 6 programme will be available in 2 departments:

Customer Services - you’ll work in a customer service team that helps businesses get set up when they move into a property or close their account when they move out. The job involves checking details, keeping records accurate, and making sure customers have a smooth start or end to their service.

Customer Operations - You will have the opportunity to rotate between two teams within our Customer Operation function.

• In our Metering and Billing team, you’ll check meter information, update customer accounts, and speak to customers by phone, email, or letter to answer questions and resolve issues. You’ll also work with other teams to make sure bills are correct and sent out on time.
• In our Credit Management team, you’ll speak to customers by phone and email to discuss payments, answer questions, and agree payment plans where needed. You’ll keep records up to date and support with payment issues that can’t be resolved straight away.

With training, you’ll build strong communication, negotiation, and customer service skills that are useful in many careers.

What will I learn?

Our MA Programme offers a real alternative to full-time college or university. By learning on the job, you’ll get to put your skills to the test immediately and with modern apprenticeships being designed to have employers and industries in mind, you’ll receive the best possible training while earning a full-time salary.

We’ll give you the support and learning you need to navigate our systems and policies, and to fully understand our business so you feel confident in your role.

Aside from a thorough understanding of the business and water industry, you’ll also learn about the other areas in our business and how we all work together to ensure our collective business goals are met.

You’ll be given the tools and support you need throughout your apprenticeship to be confident in delivering an excellent service for our customers.

You’ll develop a range of skills including communication, problem solving and team working skills, which will benefit you in your MA role and in future roles too.

Your role as MA will be busy, with no day the same, but you’ll have support every step of the way and we’ll offer lots of opportunities to develop your learning and understanding of the water industry.

And the best part, on completion of the MA programme, you’ll gain an SVQ Level 6 qualification.

To find out more about Business Stream and hear from previous MA’s head to www.business-stream.co.uk/careers/early-careers

What qualifications / qualities are required?

To be considered for our MA Programme, we require you to have a minimum of National 5 in English & Maths (or equivalent).

This opportunity is ideally suited to candidates who have not completed a higher level qualification (for example, an HNC, HND, or university degree).

If you’re an enthusiastic individual who is positive, reliable, enjoys helping others and is keen to learn, we’d love to hear from you.

How do I apply?

Please send your CV and cover letter to Recruitment@business-stream.co.uk

Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:

• why you are interested in applying for the role
• why you think you’d be a strong candidate for the role

If your application is shortlisted, we will invite you into our office for an interview, with conversation focused on your transferrable skills. This is expected to take place around the week beginning 25 May 2026.

Desired skills: