Job description:

If you’re motivated by responsibility, challenge, and the chance to shape how a major utility manages its debt recovery operations, we’d love to hear from you.

What makes you just right for us?

You’ll bring a powerful blend of expertise and professionalism — from a solid grounding in credit management, debt recovery, and third‑party collections to the confidence needed to lead conversations, influence external partners, and make sound commercial decisions. Your exceptional organisational skills keep multiple workflows moving seamlessly, while your calm, composed approach ensures sensitive or complex cases are handled with care. Above all, you’re driven by a commitment to compliance, accuracy, and delivering consistently high‑quality customer service — the kind that strengthens trust and protects the business.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary up to £33,000.
• Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
• 20% Annual Bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays.
• Subsidised staff Restaurant and free gym membership
• Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 29 May 2026 at 5pm.

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Desired skills: