Job description:

About the role

We’re looking for a proactive and detail‑driven Trade Effluent Adviser to help us deliver a smooth, compliant, and customer‑focused service. You’ll play a key role in managing all Trade Effluent activity — ensuring applications, approvals, and billing are handled accurately and in line with legislation and wholesaler requirements.

In this role, you’ll guide customers through the full Trade Effluent consent journey, from initial application to final approval. You’ll make sure forms are completed correctly, coordinate meter readings, maintain accurate billing data, and resolve complex account queries. Your work will directly support our goal of reducing market fines by delivering timely, high‑quality outputs.

Collaboration is central to this role. You’ll work closely with colleagues and external stakeholders to ensure actions are completed within agreed timescales, helping us provide a reliable, efficient service every time.

About you

Trade Effluent experience is helpful — but not essential. What matters most is your ability to learn quickly, think critically, and deliver exceptional service.

You’ll thrive in this role if you bring:

• Strong relationship‑building and communication skills
• A passion for delivering excellent customer service
• The ability to organise your workload, meet deadlines, and achieve KPIs
• Great problem‑solving skills and a proactive, solutions‑focused mindset
• Confidence using your initiative and thinking creatively to resolve queries
• Strong attention to detail and good numeracy skills

If you’re someone who enjoys variety, takes pride in accuracy, and loves helping customers navigate complex processes, we’d love to hear from you.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career:

• Salary up to £28,660
• Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays
• Subsidised restaurant, coffee shop and free gym membership
• Employee discounts

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you.  To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 17 April 2026.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.

Desired skills: