Emergencies

We’re here to help protect your business against burst pipes, flooding or any damage that can be caused by icy conditions

Find out your wholesaler's contact details and keep up-to-date with any supply issues in your area

Winter water emergencies – what to do

We want you to be prepared and know what to do in a winter emergency.

We have 2 guides you can access and download: Be prepared for winter and What to do in a winter emergency.

Be prepared for winter

with our handy check-list

download our guide

What to do in a winter emergency

and how to take control of frozen or burst pipes

download our guide

If you need to speak to us in an emergency you can contact us on 0330 123 2000, Monday to Friday between 9am - 5pm. Outside of these hours, you’ll need to contact your wholesaler directly – find out above who is yours.

Problems with water supply?

Find out what to do if you’ve got issues with water quality, pressure or an interrupted supply

Find out more

Suspect a water leak?

If your consumption is higher than expected, this could indicate a leak

Get leak assistance

My business stream lets you view and manage your bills online, access your account 24/7, submit meter readings and pay online. It's quick, easy and saves paper and time.