Emergencies

We’re here to help protect your business against burst pipes, flooding or any damage that can be caused by icy conditions

Use our postcode look-up to see if there's any work in your area which may affect your supply

Whether you’re having problems with your water supply or need to get in touch with us in an emergency, you’ll find all you need to know right here. 

Winter emergencies – don’t get left out in the cold

We want you to be prepared for winter and know what to do in an emergency so we’ve developed some handy guides which include our top tips on staying ahead of the big freeze, plus some expert advice. Download for free today.

Be Prepared for Winter What to do in a Winter Emergency  12 Days of Christmas

If you need to speak to us in an emergency you can contact us on 0330 123 2000, Monday to Friday between 9am - 5pm. Outside of these hours, simply contact your wholesaler directly – you'll find details of who your wholesaler is below.

Burst pipe on your premises?

Do the following:

Turn off your water at the stop valve immediately and switch off your immersion heater, central heating boiler and electricity - if there’s a risk that water could come into contact with any wires/fittings. It’s important to then drain the system by turning on any taps and let any solid fuel fires die down.

Call your wholesaler directly if a pipe bursts on the road outside your property.

Find out who your wholesaler is

In Scotland, your wholesaler will be Scottish Water, they can be reached in an emergency on 0800 0778 778. 

If you’re in England your wholesaler’s details can be found on Ofwat’s wholesaler map or if you already know who your wholesaler is their emergency contact details can be found here.

Problems with water supply?

Find out what to do if you’ve got issues with water quality, pressure or an interrupted supply

Find out more

Suspect a water leak?

If your consumption is higher than expected, this could indicate a leak

Get leak assistance

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