Frozen pipes

Minimise damage and avoid a burst

If you discover a frozen pipe at your premises, it’s important that you are cautious in order to avoid a burst. Follow our simple steps below or download our guide to help minimise damage and take control.

Download our guide

1. Turn the stop-valve off straight away

Shutting off the water will minimise flooding first and foremost. Check for any obvious damage to pipes that may indicate a burst, such as sprung joints. If you notice any damage, call a plumber immediately.

2. Don't switch on your boiler or immersion heater

In a frozen pipe, the water doesn’t have anywhere to go and switching on your water heating system at the same time could result in a burst pipe.

3. Gently heat any frozen sections of the pipe

Wrap a heated cloth around the pipe or use a hot water bottle. Open the closest tap and start thawing from the tap backwards.

4. Don't use a naked flame to defrost pipes

Applying a flame directly to a frozen section of pipe is a fire hazard and will only cause more damage to your water system.

Do you have a burst pipe?

This is an emergency. It's important to act quickly to minimise damage. We've got four simple steps to help.

Please follow our advice