Minimise damage and avoid a burst
If you discover a frozen pipe at your premises, it’s important that you are cautious in order to avoid a burst. Follow our simple steps below or download our guide to help minimise damage and take control.Download our guide
1. Turn the stop-valve off straight away
Shutting off the water will minimise flooding first and foremost. Check for any obvious damage to pipes that may indicate a burst, such as sprung joints. If you notice any damage, call a plumber immediately.
2. Don't switch on your boiler or immersion heater
In a frozen pipe, the water doesn’t have anywhere to go and switching on your water heating system at the same time could result in a burst pipe.
3. Gently heat any frozen sections of the pipe
Wrap a heated cloth around the pipe or use a hot water bottle. Open the closest tap and start thawing from the tap backwards.
4. Don't use a naked flame to defrost pipes
Applying a flame directly to a frozen section of pipe is a fire hazard and will only cause more damage to your water system.