Frozen pipes
Minimise damage and avoid a burst
If you discover a frozen pipe at your premises, it’s important that you are cautious in order to avoid a burst. Follow our simple steps below or download our guide to help minimise damage and take control.
Download our guide1. Turn the stop-valve off straight away
Shutting off the water will minimise flooding first and foremost. Check for any obvious damage to pipes that may indicate a burst. If you notice any damage, call a plumber immediately.
2. Keep your boiler or immersion heater off
In a frozen pipe, the water doesn’t have anywhere to go and switching on your water heating system at the same time could result in a burst pipe.
3. Gently heat any frozen sections of pipe
Wrap a heated cloth around the pipe or use a hot water bottle. Open the closest tap and start thawing from the tap backwards.
4. Don't use a naked flame to defrost pipes
Applying a flame directly to a frozen section of pipe is a fire hazard and will only cause more damage to your water system.
Do you have a burst pipe?
This is an emergency. It's important to act quickly to minimise damage. We've got four simple steps to help.
Please follow our advice
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