Higher than expected bill?

There can be many reasons why your water bill is higher than you’d expected. You might be able to work out why with our handy checklist. If not, we’re happy to help.

Work through the options below

Is your estimate bill correct?

If your bill is based on an estimate read, then check it looks right.

Do you share supply?

You could be accidentally paying for a neighbour’s water.

Do you have a leak?

There are a couple of easy ways to check if you have a leak and its location.

Has your water use changed?

There are a couple of easy ways to check if you have a leak and its location.

Has your Rateable Value changed?

Rateable value in Scotland has been updated, impacting bills.

Prefer a PDF? Download our High Consumption Checklist and work through the list when you can.