More information about your contract with us

Transparent pricing 

• All applicable prices, charges and/or tariffs inclusive of tax and tariff information including default tariff rates, can be found in the supporting cost breakdown included with your quote proposal document. We provide a comparative breakdown of default, contracted, and discounted tariffs. 

• A clear and detailed summary of any other charges likely to apply during the contract can be found in the Scottish Default Charges document. You can view the document using the button below.  
   

View your charges document

Transparent billing 

• We offer a number of different billing methods, frequencies, and payment options. You can view our range of payment options using the button below. Alternatively, if you’d like to discuss your options, we’ll be happy to help. Please get in touch with your Business Stream contact. 

 View payment options

Important information about your contract 

• You may cancel or terminate a newly agreed contract at no cost, and without giving a reason, within a cooling off period of 10 business days from the date of agreeing to your new contract. 

• If you terminate your contract with your existing water retailer before the end of the fixed term, you may be liable to pay an early termination fee to them.  

• If you have arranged your contract through a Third Party Intermediary (TPI), they will receive a payment from us. More information on how much they will receive, can be found in your quote proposal document. 

Additional things you should know 

• As part of our standard contracting process, we’ll conduct an internal soft credit check review before we agree your contract with you. The check will cover confirmation of company details, financials and payment history and won’t leave a footprint on your credit file. If you do not wish for this to take place, please get in touch with your Business Stream contact and we can discuss the options available to you.    

• If, at any point, you choose to leave Business Stream, we’ll work proactively with your new retailer, and any third party acting on your behalf, to ensure a smooth transfer. If there are any issues, we’ll write to you to explain the reason for blocking the request and set out the steps you can take to resolve the issue.  

• There are certain service standards we must get right. If we don’t, you’ll receive a credit on your account. More information on guaranteed service standards can be found here. 

• We're committed to providing you with an excellent service, but if something does go wrong, we’ll do everything we can to make it right. If you have a query or an issue that you need support with, please visit business-stream.co.uk/contact-us  to get in touch. Alternatively, if you need to make a complaint, please visit business-stream.co.uk/complaints to view our step-by-step process.