Ways to Pay

With Business Stream, you’ll be able to choose a payment method which suits you and your business best

Direct Debit

It’s the simplest and easiest way to pay your bills. Find out more about paying by Direct Debit or sign up now using the link below

Sign up to Direct Debit

Online payment

You can pay by credit or debit card instantly and securely online with My Business Stream or via our WorldPay site using the link below

Pay now

Business Stream App

Make a payment on the go with the Business Stream App. Simply search 'Business Stream' in your App Store to download for free.

Find out more

Call and pay

Our new automated system lets you call us to make a payment over the phone by credit or debit card.

All you need to do is follow these five easy steps: 

  1. Call us on 0330 123 2000
  2. Select option 2
  3. Enter your customer reference number
  4. Select option 1
  5. Please enter the amount you'd like to pay excluding the decimal point

Internet Banking and BACS

Remember to quote your customer reference when you pay us by Internet Banking or BACS (you’ll find this seven digit number in the top right corner of your bill). If you’re paying multiple accounts, you need to provide us with remittance, you can do this here.

Sort code 30-00-02 • Account number 03029919 • Account name Business Stream

Bank or Cheque

Complete the Girobank slip attached to your bill and take the whole bill with you to the Bank to pay by bank transfer, cash or cheque.

You can also send a cheque to: Business Stream, PO Box 17381, Edinburgh, EH12 1GT

Forget about the worry of bill deadlines and writing cheques by signing up to Direct Debit – it’s simple to sign up and makes payment much easier for you.

Problems with paying?

If you’re experiencing problems paying your water and waste water bill, our friendly team are here to assist you. 

We’ll work with you to find a solution if you fall behind with payments or are struggling to settle a bill. We have a range of budget and alternative payment plans to help your business get back on track.

You can call us on 0330 123 2002 - the sooner we discuss it, the quicker we can help.

Don’t understand your bill? Check out our helpful interactive tool, which explains your charges.

Understanding your bill

What if you don’t pay?

We can usually work out a way of getting your water account back on track – as long as you work with us.

If customers don’t pay their bills or make a suitable payment arrangement, after we have reminded them to pay, our terms and conditions state we can charge interest. However, we don’t apply this condition and instead apply a charge to cover the cost of the activities we carry out to recover this payment.

Our reminder letters will inform you in advance of these charges and give you plenty of time to pay your outstanding bills or make a payment arrangement before any additional charges are applied.

Make things simple and pay by Direct Debit, you could receive a discount when you sign up and you won’t need to remember to pay your bills on time.

Sign up or log in to view and manage your bills, submit meter reads and pay online at any time of day or night. It’s quick, easy and saves time and paper.