The period of time that your charges cover is displayed on the first page of your bill, above the account summary section. For customers who do not have a water meter, your bill will usually be issued to cover your charges for the next year. This bill will be issued in the first quarter of the year and can be paid in monthly instalments.

The method for charging business properties that do not have a water meter is laid out by regulators in the water industries market code. All business water retailers, like ourselves, are required to calculate these charges using the 1990 Rateable Value figure from your local authority.

Usually, you’ll only ever receive one bill from us. However, if we need to make an amendment on your account, this can result in receiving multiple bills or invoices through the post from us. We’ll always endeavour to let you know if this might happen by contacting you over phone or email.

When an amendment is made, we’re required to ensure that a full record of this change is provided to you. Sometimes it’s not possible to show an amendment on a single bill, so more than one may be generated in order to accurately display the steps that have been taken.

Our bills produced in numbered order, so even if you receive more than one on the same day, simply look for the invoice number at the top of the page. This can be found after the forward slash next to your customer reference number.