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Simply select your query and complete the enquiry form which will ensure you're directed to the correct team
Can’t find your query? Call us on 0330 123 2000 between 9.00am and 5.00pm, Monday – Friday
Who should I contact if I have an urgent problem?
If you need to speak to us in an emergency you can contact us on 0330 123 2000, Monday to Friday between 9.00am – 5.00pm. Outside of these hours, you can contact your wholesaler. In Scotland, your wholesaler will be Scottish Water, they can be reached in an emergency on 0800 0778 778. Find out which wholesaler supplies each area of England and Wales here.
What are typical reasons for high consumption?
If you have noticed a spike in your water consumption this can be due to a change in your water usage, a burst meter/pipework or you may be on a shared supply with another property. Get in touch with us on 0330 123 2000 and we can help you resolve this.
What checks should I carry out to determine the cause of a problem with my water supply?
You can turn off the water supply at the stop tap and observe your water meter to identify if the meter is registering consumption. You can also take a meter reading at the close of business and another the following morning to identify if there has been water consumption registered when you have been closed. It’s also worth looking to see if there is any visible sign of water rising, which would certainly indicate a leak.
What do I do after my account is closed with Business Stream?
We’re sorry to hear you’ve closed your account with us. If you believe you have an outstanding credit on your account, please call us on 0330 123 2000. You can either choose to transfer this to another account with us, or we can send you a cheque to refund you.
Please note: Credit balances can only be refunded providing there are no other accounts with a debit balance.
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