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It's quick and easy to get in touch with us, simply select your query below or call us on 0330 123 2000

Simply select your query and complete the enquiry form which will ensure you're directed to the correct team

Problems with your meter, applying for an allowance or another issue

Problems with your meter, applying for an allowance or another issue

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Find out what to do or how to choose Business Stream as your supplier

Find out what to do or how to choose Business Stream as your supplier

Close

Can’t find your query? Call us on 0330 123 2000 between 9.00am and 5.00pm, Monday – Friday

FAQs

Who should I contact if I have an urgent problem?

If you need to speak to us in an emergency you can contact us on 0330 123 2000, Monday to Friday between 9.00am – 5.00pm. Outside of these hours, you can contact Scottish Water on 0800 0778 778.

What are typical reasons for high consumption?

If you have noticed a spike in your water consumption this can be due to a change in your water usage, a burst meter/pipework or you may be on a shared supply with another property. Get in touch with us on 0330 123 2000 and we can help you resolve this.

What checks should I carry out to determine the cause of a problem with my water supply?

You can turn off the water supply at the stop tap and observe your water meter to identify if the meter is registering consumption. You can also take a meter reading at the close of business and another the following morning to identify if there has been water consumption registered when you have been closed. It’s also worth looking to see if there is any visible sign of water rising, which would certainly indicate a leak.

How do I make a complaint about Business Stream?

You can raise your initial complaint through our online webform. If for any reason you feel your query hasn’t been resolved as expected, you can escalate your concerns to our customer relations team by calling 0330 123 2000 or by writing a letter of complaint via post. You can view our complaints procedure here.

What do I do after my account is closed with Business Stream?

We’re sorry to hear you’ve closed your account with us. If you believe you have an outstanding credit on your account, please call us on 0330 123 2000. You can either choose to transfer this to another account with us, or we can send you a cheque to refund you.

Please note: Credit balances can only be refunded providing there are no other accounts with a debit balance.

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