Transfer of an additional site or if you’re new to the Framework

• We’ll validate your Site List against market data to ensure we’ve accurately captured all your sites
• We’ll ask you to clear all outstanding balances with your current provider before we submit the transfer
• We’ll apply for your transfer with the Central Market Agency and build your accounts within our systems, and
• We’ll work with the outgoing retailer and Scottish Water to manage any inflight enquiries to ensure a smooth transfer.

Collecting transfer meter readings

If you’re adding a new site to your existing portfolio, to ensure bills are accurate from the outset, we’ll visit any new sites being onboarded to take meter readings within two days of the date you join the Framework.

We’ll provide regular updates on the progress of your transfer to the primary contact you listed in your Options Form.

Keeping you informed

We’ll keep in touch with you through different channels including:

• Webinars
• Regional Water Forums
• Online resources and training sessions
• New customer satisfaction surveys
• Industry events, and
• Our quarterly newsletter.