Useful Resources Library
On this page you'll find handy user guides, information and communication.
DD Mandate
You can download the lastest Direct Debit Mandate here.
Our online shop is now open for business
To make it easier for you to buy the right equipment and accessories, we’ve created a one-stop online Water Saving Shop. You can order best-selling water efficient shower heads, taps, valves, urinal controls and more, all with our seal of approval here.
Webinar recordings
'Welcome to the new Framework' webinar (March 2024).
'Billing process and file structures' webinar (April 2024).
'An overview of My Business Stream' webinar (April 2024)
'A closer look at the upcoming My Business Stream enhancements' webinar (May 2024)
'Value added services, water efficiency solutions and new connections (June 2024)
Ancillary Rate Card
To view our Ancillary Services Rate Card, please click here
Specification for Business Stream CSV file
To view the Specification for Business Stream CSV file, please click here
Specification for Business Stream Tradacoms EDI output
To view the Specification for Business Stream Tradacoms EDI output, please click here
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
