Useful Resources Library
On this page you'll find handy user guides, information and communication.
Quarterly Newsletters
To get our latest insights and news, take a look at our quarterly newsletter.
DD Mandate
You can download the lastest Direct Debit Mandate here.
Our online shop is now open for business
To make it easier for you to buy the right equipment and accessories, we’ve created a one-stop online Water Saving Shop. You can order best-selling water efficient shower heads, taps, valves, urinal controls and more, all with our seal of approval here.
Webinar recordings
Welcome to the new Framework' webinar (March 2024).
Billing process and file structures' webinar (April 2024).
An overview of My Business Stream' webinar (April 2024)
A closer look at the upcoming My Business Stream enhancements' webinar (May 2024)
Value added services, water efficiency solutions and new connections (June 2024)
Emergency planning and response overview (August 2024)
My Business Stream (September 2024)
Webinar winter planning (December 2024)
Ancillary Rate Card
To view our Ancillary Services Rate Card, please click here
Specification for Business Stream CSV file
To view the Specification for Business Stream CSV file, please click here
Specification for Business Stream Tradacoms EDI output
To view the Specification for Business Stream Tradacoms EDI output, please click here
Protect your premises for winter
To view the guide on how to protect your premises for winter, please click here
What to do in a winter emergency
To view our guide on what to do in a winter emergency, please click here
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
