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Higher than expected bill?

There can be many reasons why your water bill is higher than you’d expected. You might be able to work out why with our handy checklist. If not, we’re happy to help.

Home Water efficiencyHigh Consumption Checklist

Is your estimated bill correct?

If your bill is based on an estimated reading, then check it looks right.

Do you share supply?

You could be accidentally paying for a neighbour’s water.

Do you have a leak?

There's an easy process to follow to check if you have a leak.

Has your water use changed?

Think about anything that has changed at your business that might have impacted your water use.

Has your Rateable Value changed?

Rateable value in Scotland has been updated, impacting bills.

If your bill is an estimate, check it's correct

Take your own meter reading and compare it to the estimate on the bill

If your reading is much lower than the estimate please contact us. You can also submit your own reading online.

If the reading is higher then continue to follow the steps on this page.

Recently had a new meter installed?

Your new meter will ensure your bills are more accurate, so this could also explain the difference.

Check if you share your water supply with a neighbour

Test this by running a tap in your neighbour’s property and checking if your meter dials speed up.

If it does, get in touch.

Check if you have a leak

Check out our easy-to-follow guide to identify if you have a leak and where it's located.

Has your water usage changed recently?

Think about how your water usage might have changed

Have you employed more people? Upgraded your facilities? Changed a physical business process that uses water?

If so this could have increased how much water you use. It is likely that your new charges reflect your new water use.

Check if your rateable value has changed

Check your rateable value on page 2 of your bill.

Water bills are calculated using your rateable value and because of Scottish Government changes the RV used in Scotland is changing.

We now use the most up to date RV, so this could have changed how much you are charged.

You can find out more about RV changes in Scotland here.

We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.