Your new services
Get set for new-look bills and effortless online account management.
Since taking over your services in 2019, it's always been our priority to ensure that you receive the same outstanding customer service that you're used to – but it doesn't stop there. We're delighted to let you know that your new services are on their way.
New and improved bills
Enjoy a new and improved layout that makes your bill easier to understand, coming later this year.
Access to My Business Stream
Manage your account 24/7 with our online portal, My Business Stream, coming your way in Spring 2022.
Join our mailing list to be kept up to date on your new services as they become available.
With new bills and account management tools just around the corner, make sure you don’t miss out on the latest releases and updates as they happen.
When will these changes happen?
We’re on track to migrate to our new billing system later this year and we’ll start rolling out our new and improved bills at the same time. Access to your account on My Business Stream will also be available from Spring 2022, when you’ll be able to manage everything online 24/7. Sign up to our mailing list here to keep up-to-date with our new services as they become available.
Is there anything I need to do?
No, once your account is migrated to our new billing platform, you'll automatically receive our improved services when they become available. Sign up to our mailing list here to be one of the first to know when you'll get these new services.
Will there be any changes to the layout of my bill?
Yes. We’ve updated and improved the look of our bills to make them easier to understand for our customers. With your new bill comes additional benefits including being able to view all of your services on one simple bill, links to our new online interactive bill explainer, and one singular payment type for all of your services. You can sign up for our mailing list here and be the first to know when our new bill explainer will be ready.
What are the benefits of using your online portal, My Business Stream?
My Business Stream is our online portal, allowing you to view all of your bills in one place and manage your account 24/7.
With My Business Stream you can:
view and pay your bills online
see details of all the sites and services you have with us
submit meter readings
update your account details
speak directly to one of our advisers using Live Chat - open between 9.00am-5.00pm, Monday to Friday.
When will the layout of my bill change?
We'll start to send out our new-look bills later this year. You'll then receive your new bill depending on whether you're billed monthly, quarterly or annually.
When will I be able to access My Business Stream?
You’ll be able to access your My Business Stream online account from Spring 2022. You can sign up to our mailing list here to be the first to know when your online account is ready.
Will any of my account details change?
No. All of your account details, including your customer account number, will remain the same. There won’t be any changes to the terms and conditions of your contract either.
I pay my bills by Direct Debit. Will my current arrangement be affected?
No. We’ve made sure that your Direct Debit arrangement will stay the same however, please note that if your payment date falls within the migration window, you may experience a delay in your payment being taken for that month. If the delay is more than five working days, we’ll write to you in advance to let you know.
If your Direct Debit hasn't been taken as expected and you haven't heard from us within five working days of your usual payment date, please contact us.
Will my charges change?
No. Your charges won’t be impacted by these changes. However, as always there will be an annual charge review on 1 April.
I currently receive a consolidated bill. Will this change?
Currently, all of your services and charges are presented on the same bill and this won’t change. Once you receive access to your online account, My Business Stream, from Spring 2022, you’ll be able to choose additional bill formats too. You don't need to do anything now as we'll be in touch with you nearer the time to let you know more.
I currently pay my water and waste water under one bill and my trade effluent (TE) bill separately. Will I still be able to do this?
So, if you previously received a separate bill for your TE service, this will be included on your new water and/or waste water bill when we start to send these out later this year.