Take control in an emergency
1. Shut off your water supply and drain your system straight away.
Close the stop-valve straight away, then open all hot and cold taps until they run dry. Less water in the system will minimise flood damage.
2. Switch off your mains electricity supply
If there is a chance that water might come into contact with any electrical wiring or fittings, turn off your power. Let any solid fires die down to avoid risk of fire.
3. Try to temporarily fix the burst pipe
Bind the burst pipe tightly with cloth or tape or use a pipe clamp to fix the problem until a plumber can make a permanent repair.
4. Contact your neighbours, a plumber and Business Stream
Make sure that turning off your water hasn’t affected the supply to nearby properties. Call in a registered plumber to replace the burst pipe urgently.
Wasted water costs money, so let us know what’s happened. We might be able to take your burst pipe into account when calculating your next bill.
If you need to speak to us in an emergency you can contact us on
0330 123 2000, Monday to Friday between 9am - 5pm
Outside of these hours, you’ll need to contact your regional wholesaler directly.Find contact details for your wholesaler