Our top tasks


Including making online payments, setting up direct debits, and seeing all the ways you can pay

See payment options

My meter

Including submitting a meter reading, how to find your meter, and applying for a burst allowance

See meter options

Account details

Including updating contact details, moving premises, and getting a letter of authority

See account details options


Including seeing full details of all your charges, asking for a breakdown, or challenging an element of your bill

See charges options


Including setting up eBilling, checking your account balance, and getting a copy of your bill

See billing options


Including renewing your contract, amending your contract, or switching suppliers.

See contracts options


How to make a complaint

See how to make a complaint