Frozen Pipes

Follow our guide to minimise damage and take control

Please be careful if you discover a frozen pipe. This is a delicate time and you must be cautious so as to avoid a burst pipe (and an emergency).

Download our guide

1. Turn the stop-valve off straight away

Shutting off the water will minimise flooding straight away. Check for any obvious damage to pipes that may indicate a burst, such as sprung joints. If you notice any damage, call a plumber immediately.

2. Don't switch on your boiler or immersion heater

In a frozen pipe, the water doesn’t have anywhere to go. So switching on any water heating system will ultimately result in a burst pipe.

3. Gently heat any frozen sections of the pipe

Wrap a heated cloth around the pipe or use a hot water bottle. Open the closest tap and start thawing from the tap backwards.

4. Don't use a naked flame to defrost pipes

Applying a flame directly to a frozen section of pipe is a fire hazard and will only cause more damage to your water system.

Do you have a burst pipe?

This is an emergency. It's important to act quickly so that you minimise damage. We've got four simple steps to help. 

Please follow our advice
Save water all year round. Request a free water efficiency pack