We’re here to help

If your business property has temporarily closed due to COVID-19 and you are based in England then we can suspend your water and waste water charges until you re-open

Providing support to businesses impacted by COVID-19

We 've been working pro-actively with the Government, regulators and wholesaler providers of water to identify and implement a range of measures that will help businesses impacted by COVID-19.

As part of this support package, businesses based in England that have temporarily closed their property or who have reduced their water usage by 95% will have their water and waste water charges suspended during this time.

What do you need to do?

We have identified your business as one of the many that may have decided to close temporarily in line with Government guidelines to reduce the spread of COVID-19. If this is the case and your business property has temporarily closed, then please complete the webform below and we will suspend your water and waste water charges.

For further details on the support we are providing our customers, please visit our website where you will also find a detailed Frequently Asked Questions section.

Temporary Closure Form

Fields marked with a * are mandatory.

For example your company registration number or registered charity number

You will find this number on the top right of your bill - it will always be seven digits and begin with a 2 or a 3.

Please provide your email address so that we can send you confirmation that your request has been processed

Date your business closed

Please note: effective start date cannot be before 16th March 2020

Date you plan to re-open or re-opened your business

Is your supply metered or unmetered?

If it is safe to do so, please read your meter and submit a meter read from as close to the temporary closure date as possible.

Please only attempt to retrieve a meter read if it is safe to do so. Only read the white dials and please ignore the red dials.


If you tick this box we will automatically reinstate your Direct Debit once your business starts trading again

Get in touch

Can’t find what you’re looking for? We’re here to help. Use our virtual assistant, online forms and FAQs or call us to ask a question.