Get help understanding your charges, challenging a recovery charge, or receive assistance with an estimated bill.

See full details of all your charges

Whatever supply type and region, you'll find a full outline of all our rates and charges here.

Learn more

Request a breakdown of your charges

If you're still unsure, and you'd like to request a personalised breakdown of your charges, you can request one here.

Get a breakdown

Challenge a recovery charge

If you have been charged a recovery charge and you believe it's been added incorrectly, you can contact us to challenge it.

Submit a challenge

Understand my bill

If you're struggling to understand any of the elements of your bill, our handy bill explainer might help.

Read our guide

Challenge an estimated bill

If your bill is based on an estimate and you think you've been charged incorrectly, you can let us know here.

Challenge a bill