Get help understanding your charges, challenging a recovery charge, or receive assistance with an estimated bill.
See full details of all your charges
Whatever supply type and region, you'll find a full outline of all our rates and charges here.Learn more
Request a breakdown of your charges
If you're still unsure, and you'd like to request a personalised breakdown of your charges, you can request one here.Get a breakdown
Challenge a recovery charge
If you have been charged a recovery charge and you believe it's been added incorrectly, you can contact us to challenge it.Submit a challenge