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Meter issues

Home My AccountMeter issues

Having issues with your meter? You’ve come to the right place for help with all things meter-related.

Provide a meter reading

Regular meter readings help to keep your account on track.

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My meter is broken or damaged

We’re here with help and advice when something goes wrong.

Find help

I can’t find or access my meter

If you need to locate your meter, we can point you in the right direction.

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Apply for a leak or burst allowance

If you’ve had a leak, we might be able to help with the cost of lost water.

Find out more

We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.